Managed Services Analyst
Managed Services Analyst
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Job Description
Essential Functions
Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise.
Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
Has broad understanding of quality standards and work requires minimal revision.
Assists in problem identification system architecture definition hardware/software specification and/or design implementation testing client training and solution deployment.
Provides support on Service Requests using the incident management tool CSM.
Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
Escalates issues relating to product support or product operations to the next level of support.
Project management activities include interaction with company and client managers and cost/schedule monitoring.
Qualifications
Bachelors Degree Computer Science a related field or equivalent experience
Req
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
IC
Employment Type
Full-Time
