Fraud Activity Agent French Speaking Competitive Salary

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:
We are looking for a detail-oriented Fraud Activity Agent to join our team in Barcelona or Valencia. You will play a key role in protecting our marketplace by investigating and resolving potential fraud cases while ensuring a seamless customer experience.

Key Responsibilities:

Investigate and verify suspicious activity using internal tools and predefined processes.
Collect review and validate documentation submitted by customers to assess potential fraud.
Resolve high-risk cases promptly and accurately adhering to timelines.
Monitor pending cases and follow up if documentation is not received within 14 days.
Maintain accurate case records and ensure compliance with internal protocols and SLAs.
Communicate professionally in sensitive or escalated cases.
Apply knowledge of marketplace processes and fraud indicators to prevent and mitigate risk.
Identify areas for improvement in fraud prevention workflows and share recommendations.
Uphold professionalism autonomy and sound judgment in handling high-impact cases.

Requirements:

C1 level French and advanced English skills.
At least 6 months experience in a fraud-related or back-office support role within a digital marketplace.
Consistently met or exceeded KPIs in previous roles.
Professional integrity with no disciplinary actions on record.
Strong interpersonal skills including active listening empathy and adaptability.
Experience handling complex or escalated customer interactions professionally.
Strong problem-solving skills using knowledge bases search engines and AI tools efficiently.
Autonomy accuracy and attention to detail.
Understanding of OS-level technical systems (iOS Android Windows) and the ability to explain clearly.
Proficiency with operational tools like CRMs and shipment tracking systems.
Ability to thrive under pressure make well-reasoned decisions and apply root-cause thinking.
Initiative to drive improvements and share best practices with the team.
Reliable punctual and maintains a positive professional work ethic.

What We Offer:

Full-time permanent contract 39 hours/week.
Working hours: Monday to Friday 9am 6pm.
Salary: 22000 gross/year up to 2400 gross/year in bonus.
Great office location in Barcelona or Valencia.
Fully paid training about the company and project.
Career development program and specialized courses.

Location: Barcelona / Valencia

Job Description: We are looking for a detail-oriented Fraud Activity Agent to join our team in Barcelona or Valencia. You will play a key role in protecting our marketplace by investigating and resolving potential fraud cases while ensuring a seamless customer experience. Key Responsibilities: Inv...

Key Responsibilities:

Investigate and verify suspicious activity using internal tools and predefined processes.
Collect review and validate documentation submitted by customers to assess potential fraud.
Resolve high-risk cases promptly and accurately adhering to timelines.
Monitor pending cases and follow up if documentation is not received within 14 days.
Maintain accurate case records and ensure compliance with internal protocols and SLAs.
Communicate professionally in sensitive or escalated cases.
Apply knowledge of marketplace processes and fraud indicators to prevent and mitigate risk.
Identify areas for improvement in fraud prevention workflows and share recommendations.
Uphold professionalism autonomy and sound judgment in handling high-impact cases.

Requirements:

C1 level French and advanced English skills.
At least 6 months experience in a fraud-related or back-office support role within a digital marketplace.
Consistently met or exceeded KPIs in previous roles.
Professional integrity with no disciplinary actions on record.
Strong interpersonal skills including active listening empathy and adaptability.
Experience handling complex or escalated customer interactions professionally.
Strong problem-solving skills using knowledge bases search engines and AI tools efficiently.
Autonomy accuracy and attention to detail.
Understanding of OS-level technical systems (iOS Android Windows) and the ability to explain clearly.
Proficiency with operational tools like CRMs and shipment tracking systems.
Ability to thrive under pressure make well-reasoned decisions and apply root-cause thinking.
Initiative to drive improvements and share best practices with the team.
Reliable punctual and maintains a positive professional work ethic.