French Speaking Fraud Activity Agent

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do

Investigate and verify suspicious activity using internal tools and workflows.
Collect review and validate customer documentation to assess fraud risks.
Resolve high-risk cases within set timelines ensuring prompt and accurate decisions.
Monitor pending cases and follow up on missing documentation within the 14-day window.
Maintain accurate case records and ensure compliance with SLA requirements.
Communicate effectively and professionally in sensitive or escalated situations.
Apply knowledge of marketplace processes fraud indicators and root-cause analysis to prevent and mitigate risk.
Identify areas for improvement in fraud prevention workflows and share recommendations.
Uphold autonomy professionalism and sound judgment in managing fraud-related investigations.

What Were Looking For

French (C1) and advanced English proficiency.
At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.
Proven record of meeting or exceeding KPIs.
Clean disciplinary record and demonstrated professional integrity.
Excellent interpersonal skills: empathy adaptability and active listening.
Experience handling complex or escalated cases with professionalism.
Strong problem-solving skills and ability to use tools like knowledge bases search engines and AI efficiently.
Autonomy accuracy and keen attention to detail in daily work.
Solid understanding of OS-level systems (iOS Android Windows) and ability to explain them clearly.
Proficiency with operational tools (CRMs shipment tracking systems).
Ability to perform under pressure make well-reasoned decisions independently and apply root-cause thinking.
Proactive attitude reliability and a professional work ethic.

Whats in it for You

Permanent contract full-time (39 hours/week).
Working hours: Monday Friday 09:00 18:00.
Salary: 22000 EUR gross/year up to 2400 EUR gross/year in performance bonus.
Office locations: Barcelona city center or Valencia.
Fully paid training on company policies tools and processes.
Career development program with access to specialized courses and growth opportunities.

What Youll Do Investigate and verify suspicious activity using internal tools and workflows. Collect review and validate customer documentation to assess fraud risks. Resolve high-risk cases within set timelines ensuring prompt and accurate decisions. Monitor pending cases and follow up on m...

What Youll Do

Investigate and verify suspicious activity using internal tools and workflows.
Collect review and validate customer documentation to assess fraud risks.
Resolve high-risk cases within set timelines ensuring prompt and accurate decisions.
Monitor pending cases and follow up on missing documentation within the 14-day window.
Maintain accurate case records and ensure compliance with SLA requirements.
Communicate effectively and professionally in sensitive or escalated situations.
Apply knowledge of marketplace processes fraud indicators and root-cause analysis to prevent and mitigate risk.
Identify areas for improvement in fraud prevention workflows and share recommendations.
Uphold autonomy professionalism and sound judgment in managing fraud-related investigations.

What Were Looking For

French (C1) and advanced English proficiency.
At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.
Proven record of meeting or exceeding KPIs.
Clean disciplinary record and demonstrated professional integrity.
Excellent interpersonal skills: empathy adaptability and active listening.
Experience handling complex or escalated cases with professionalism.
Strong problem-solving skills and ability to use tools like knowledge bases search engines and AI efficiently.
Autonomy accuracy and keen attention to detail in daily work.
Solid understanding of OS-level systems (iOS Android Windows) and ability to explain them clearly.
Proficiency with operational tools (CRMs shipment tracking systems).
Ability to perform under pressure make well-reasoned decisions independently and apply root-cause thinking.
Proactive attitude reliability and a professional work ethic.

Whats in it for You

Permanent contract full-time (39 hours/week).
Working hours: Monday Friday 09:00 18:00.
Salary: 22000 EUR gross/year up to 2400 EUR gross/year in performance bonus.
Office locations: Barcelona city center or Valencia.
Fully paid training on company policies tools and processes.
Career development program with access to specialized courses and growth opportunities.