Vice President, Agency Experience Manager

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents cutting-edge digital tools and the strength of the Berkley brand.

Why Join Us
At Berkley One youll be part of a forward-thinking team thats reimagining personal insurance. Were building solutions that are as sophisticated and agile as the clients we serveindividuals and families who value innovation simplicity and exceptional service. Youll collaborate with passionate professionals leverage modern technology and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity creativity and a drive to challenge the status quo
• Collaboration across disciplines to build smarter more intuitive solutions
• Integrity expertise and a commitment to excellence

Join us in creating a new standard in personal insurancewhere protection meets possibility.

This role involves frequent travel and occasional in-office presence in Boston. Therefore it is best suited for candidates based in the Greater Boston area.

#LI-AV1 #LI-Remote

The company is an equal opportunity employer.

As a VP Agency Experience Manager you will be a key contributor to the growth and evolution of the Berkley One brand. The successful candidate will be responsible for cultivating strong productive relationships with agency and networking partners driving strategic growth initiatives supporting brand development and leading regional team members. Ideal candidates will bring proven experience in marketing strategy business development relationship management and people leadership.

The position encompasses a broad range of strategic and operational duties with decision-making authority across assigned territories. Key functions include:

Agency Management & Growth

• Develop and execute agency management and distribution strategies to achieve or exceed growth and profitability targets by state and by agent/broker.
• Identify appoint and onboard new agent/broker partners who align with Berkley Ones growth objectives.
• Evaluate and manage underperforming agencies implementing improvement plans or transitioning them out as needed.
• Lead comprehensive agency business planning including metrics such as new business generation retention hit ratios profitability and operational efficiency.
• Conduct regular performance reviews with agencies to assess progress against established goals.

Business Development & Brand Building

• Drive initiatives related to lead generation networking event planning campaign execution and overall brand development.
• Cultivate Centers of Excellence (COE) relationships within the assigned territory to enhance market presence.
• Gather and disseminate market intelligence broker insights and competitive analysis to inform broader organizational strategy.
• Maintain a travel schedule averaging 60% weekly within the assigned territory to support relationship-building and business development efforts.

Regional Team Leadership

• Manage and mentor employees within the assigned region fostering a high-performance culture aligned with Berkley Ones values and strategic goals.
• Provide coaching performance feedback and professional development opportunities to direct reports.
• Align regional team efforts with broader organizational initiatives ensuring consistent execution and collaboration across functions.

Cross-Functional Collaboration

• In partnership with Inside Sales and Underwriting teams:
  • Provide strategic guidance on quotes and support new business acquisition for agency partners.
  • Monitor and analyze agency financial performance adjusting tactics to optimize revenue and reinforce brand positioning.
  • Facilitate seamless collaboration between agency partners and internal Berkley One teams to ensure exceptional service delivery.
  • Perform additional duties as assigned to support organizational goals.

Other duties as assigned.

Were seeking a dynamic leader who brings empathy expertise and energy to every interaction. This individual will play a pivotal role in driving growth managing agency relationships and leading regional team members. The ideal candidate will embody the following qualities:

Leadership & Collaboration

• People Manager: Proven ability to lead mentor and inspire regional teams fostering a culture of accountability collaboration and continuous improvement.
• Collaborative Challenger: Comfortable questioning the status quo while working effectively across all levels of the organization.
• Outstanding Collaborator: Experience contributing to high-performing marketing distribution or sales teams in fast-paced high-growth environments.

Customer & Service Orientation

• Customer-Centric Mindset: Deep empathy for both insureds and agents with a passion for delivering exceptional brand experiences and advocating for customer needs.
  Service-Oriented: Known for responsiveness and a find a way to yes approach while maintaining strong relationshipseven when saying no.

Communication & Professionalism

• Strong Communicator: Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences and situations.

• Composed and Organized: Maintains calm under pressure demonstrates integrity and follows through on commitments with precision and professionalism.

Strategic & Analytical Thinking

• Analytical Thinker: Skilled at evaluating account details to craft underwriting solutions that align with guidelines profitability goals and client needs.
• Curious and Innovative: Naturally inquisitive with a passion for understanding how things work and identifying opportunities for improvement.

Experience & Expertise

• Industry Experience: At least ten years of successful agency management experience (high-net-worth insurance experience preferred but not required).
  Tech-Savvy: Demonstrates exceptional proficiency with technology and sales tools.

Flexibility & Mobility

• Flexible and Mobile: Willingness to travel extensively including overnight trips.

Personal Attributes

• Accountable and Engaged: Brings a strong sense of ownership a spirit of adventure and a positive team-oriented attitude.
  Fun and Adventurous: Embraces challenges with enthusiasm and a sense of humor.

Education

• Bachelors degree (BA or BS) or equivalent professional experience