DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:

• Report to work fit and ready to work on time daily as scheduled. Checks schedule daily to learn of any changes necessary to accommodate unplanned business conditions.
• Communicates with Foreman Supervisor and Department Director any issues relating to work performance completion of assigned tasks attendance and service of those internal and external guests requesting work of this department.
• As directed properly uses time keeping equipment and systems to record all time worked. Adheres to posted schedule and as adjusted by the manager relating to work hours breaks and duty schedule or station/duty assignments.
• Read understand and practice all policies and procedures as outlined in the Team Member Handbook.
• Asks for assistance if unable to read or understand any items contained in the handbook.Takes appropriate action to report any policy violations or problems as outlined the handbook to the supervisor or manager.
• Make suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service department or job efficiency.
• Reports to Supervisor any items requiring maintenance or repair. Pays particular attention to safety related matters and reports such items immediately. If dangerous take precautions to prevent injury by securing affected area.
• Reports to manager supervisor and Security Officer any incidents involving illness or injury to self or others and any accidents or onset of illness incidents witnessed involving guests or other team members.
• Responsible to maintain confidentiality of all matter regarding guest team members and the business operations.
• Required to cooperate with Company officials during an investigation and to maintain confidentiality.
• Follows proper procedures for lost and found of personal items found money or gaming tokens.(Contact Security Officer)
• Any related job duties as requested even if not parts of the regular job description particularly if it affects safety of any individual and/or guest service.
• Assist trade positions as needed.
• Initial responder to radio requests.
• Performs tasks requiring minimal tools use i.e. lamp changes hot/cold calls.
• Ability to communicate clearly and effectively both orally and in writing. Ability to logically and independently plan organize and complete work makes progress on multiple assignments under time constraints.
• Ability to travel to various locations of the business.
• Ability to express ideas or make recommendations concerning job related issues.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to perceive quality or work read material and review documents; receive instructions and hear inquiries from guests clients or staff.
• Ability to lift and carry objects approximately 50 pounds.
• Ability to stand for extended periods.
• Ability to reach for specific objects at short distances in local working area.
• Ability to bend stoop or kneel; climb ascend and descend stairs/ladders; maintain equilibrium.
• Ability to perceive sizes shapes temperatures textures odors; perceive depth and distance.
• Performs minor plumbing repairs and Preventive Maintenance.
• Performs minor electrical repairs and Preventive Maintenance.
• Performs minor carpentry repairs and Preventive Maintenance.
• Performs minor painting repairs and Preventive Maintenance.
• Performs minor HVAC repairs and Preventive Maintenance.
• Assists Groundskeepers as required.
• Performs all other tasks as assigned

EDUCATIONS and/or EXPERIENCE:

High School Diploma or equivalent; or six months to one year related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger handle or feel; reach with hands and arms; and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Must be able to work on mechanics of totalizor machines. Ability to scan facility to monitor activity required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function The noise level in the work environment is usually moderate.

CERTIFICATIONS LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission. Must possess and maintain a valid drivers license.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

None

ACCESS TO GAMING FLOOR:

Access to general and secure/sensitive areas of the gaming facility

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Harrahs Hoosier Park reserves the right to make changes to this job description whenever necessary.