System Analyst Team Leader

Work Schedule

Environmental Conditions

Job Description

System Analyst Team Leader

Overview:

The HRTS System Analyst Team Leader plays a key role within the HR Technology Services team tasked with providing outstanding internal customer support in the HR domain while also guiding mentoring and nurturing a group of System Analysts. This position ensures seamless support for HR systems (Workday HCM Oracle Mosaic SFLMS) while also growing team efficiency encouraging professional development handling critical issues and pinpointing opportunities for continuous improvement within the HR Technology Services domain.

Key Responsibilities:

Team Leadership and Development

• Lead and mentor the System Analyst team providing coaching feedback and career development guidance.
• Foster a collaborative inclusive and strong team culture.
• Conduct regular 1:1s performance discussions and career pathing conversations.

Partner Concerns Management

Serve as the main contact for complex issues guaranteeing timely resolution and clear communication with collaborators.

Support the team in resolving different partner concerns guiding them to effective responses identifying root causes and establishing actions to prevent future occurrences.

Operational Excellence and Continuous Improvement

• Identify and implement opportunities for process system and team efficiency improvements.
• Monitor team workload ticket volume and service quality to ensure consistent high-level support delivery.
• Work closely with diverse teams to synchronize support activities with overall HR Technology Services objectives.

System Analyst Responsibilities:

• Provide end-user help and tackle problems with Workday HCM via a tiered ticketing system.
• Develop and implement effective technical solutions to resolve business challenges.
• Assist with data conversion activities including mass data loads (EIBs).
• Gather and analyze customer requirements to propose tailored solutions.
• Conduct in-depth research on system issues and recommend improvements.
• Own assigned audits ensuring timely and accurate resolution.
• Document and update business processes work instructions and other technical resources.
  

Knowledge Skills and Abilities:

• Proven leadership and people management skills including the ability to inspire empower and develop others.
• Strong expertise in Workday HCM with the ability to address support and guide others in resolving complex issues.
• Strong team-oriented mentality with a collaborative approach to problem-solving and exchanging insights.
• Exceptional customer service skills with the ability to communicate complex technical issues clearly.
• Excellent organizational and time management skills with the ability to balance leadership responsibilities and hands-on support.
• Acute attention to detail and accountability for the work done by the team.
• Strong communication skills both written and verbal with the ability to engage effectively across all levels of the organization.
• Analytical and problem-solving abilities with a focus on creative and scalable solutions.
• Ability to adapt quickly to new systems processes and technologies in a fast-paced environment.
  

Qualifications:

Experience:

• At least 2 years of relevant experience with Workday HCM or HR System technical support is required.
• At least 12 years of experience in a leadership mentoring or team coordination role is strongly preferred.
• Experience with data conversion mass data loads or EIB integrations is a plus.
  

Education:

• Bachelors degree in Computer Science Information Technology Health Informatics Human Resources or a related field is preferred.
  

Technical Skills:

• Proficiency in HR Technology platforms: Workday HCM Oracle Mosaic HCM or SFLMS.
• Proficiency in Microsoft Office Suite.