Application Support Professional

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Application Support Professional do at Fiserv

As an Application Support Professional you will supervise a dedicated team to ensure the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues implementing improvements and collaborating with various teams to improve application performance and reliability all while leading your team to success.

As a member of the CCC Support Organization you will have the opportunity to maintain and support Fiservs customer facing reporting system working directly with Customers Business Partners and internal organizations to provide best in class business monitoring and reporting! Additionally you will be a part of the largest support team within Fiserv adding value to countless value added services provided by Fiserv.

Youll be expected to be a part of an on-call rotation for any production issues that arise.

At Fiserv we are committed to providing exceptional service and support to our clients.

What you will do:

• Troubleshoot and resolve complex application issues and escalate when necessary
• Monitor application performance and lead initiatives to improve efficiency and reliability
• Develop and maintain detailed documentation of support activities and procedures.
• Provide mentorship and training to team members
• Collaborate closely with development teams to ensure seamless application support

What you will need to have:

• 4 years of experience in application support
• 2 years of experience leading teams
• 2 years of experience in SQL databases
• 2 years of experience in troubleshooting and resolving technical issues
• Bachelors degree in computer science information systems or a related field or an equivalent combination of education work or military experience

What would be great to have:

• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages
• Experience with Java Snowflake Kafka AWS CI/CD concepts and tools such as Git Maven Gradle or Jenkins
• Experience with Agile methodologies and familiarity with Jira board process

Important info about this role:

• Were better together! This role is fully on-site
• This is a full-time direct-hire position and no contract options or unsolicited agency submissions will be considered

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.