IT Program Manager

ROLE: IT PROGRAM MANAGER

REQUIRED:

• ELIGIBILITY FOR FAVORABLE U.S. DHS SUITABILITY INVESTIGATION
  

• Ability to work onsite when needed at one of three locations in Arlington VA.
• Ability to manage 24x7x365 IT Support program deliverables & pers0nnel.
  
• Minimum of five (5) years experience
• Education: Bachelors degree in computer science Information Technology or a relevant field.
  • Ten (10) years of experience in lieu of Bachelors degree.
• ITIL 4 Certification

RESPONSIBILITIES:

Prepare presentations reports and manage staff schedules to maximize efficiencies based on information about customer systems to be evaluated to include system specifications and appropriate skill sets.

Be responsible for audit or inspection activities and take steps to ensure all gaps are addressed in a timely manner.

Ensure that all contractor performance metrics quality levels are met or exceeded through the contractors quality control process.

Coordinate the gathering of periodic status reports and communications with stakeholders on major incidents other priority incidents and issues through monthly customer teleconferencing sessions and other ad hoc methods.

Provide weekly communication to Government management on issues risks accomplishments Memorandum of Agreement (MOA) breaches and contractor performance metrics; Communicate status updates to executive leadership; and identify and implement best practices and continuous improvements.

The PM shall respond to a request for discussion or resolution of all performance service delivery and technical inquiries or problems within two (2) hours of notification.

Manage the contract coordinate requirements and communicate with the government to ensure that support is appropriate to meet the governments requirements priorities and objectives.

Manage assign schedule and support the contractor employees subcontractors and resources supporting this contract.

Be responsible for the overall delivery of IT services and support to CISA and its customers. Ensures alignment between all service functions/teams and adherence to SLOs.

Coordinate with other CISA contractors to ensure awareness and appropriate training/SOPs are provided in advance of operations configuration changes or break/fix tasks.

DESCRIPTION:

Constellation West is a 29-year WOSB and Prime Federal Contractor awaiting award for IT support work for CISAs Technical Operations Center.

ABOUT US:

Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997 Constellation West is an industry leader partnering with key organizations. As a prime contractor or preferred subcontractor we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs the Department of Defense civilian agencies and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering administration and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them Do you have the expertise and knowledge to solve complex problems If yes join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Dont miss out on this fantastic opportunity to make a difference!

Benefits include but are not limited to:

Competitive 401(k) plan with employer matching

Competitive Health Benefits with employer contributions

11 Paid Holidays per year

15 Days starting PTO for new hires

Tuition/CE reimbursement

Relocation Assistance

Pre-Tax Commuter Benefit Accounts

STD/LTD/Life Insurance with buyup options

Veteran Hiring Preference

Conversion to an Employee-owned firm (ESOP) in 2026a lucrative benefit to employee-owners!

We are an Equal Opportunity Employer

Constellation West is proud to be an EEO/AA employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability status protected veteran status or any other characteristic protected by law. Constellation West will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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