Client Success Advisor

What Youll Bring:

Impact Youll Make / Key Responsibilities

Customer Relationship Management

• Own and nurture customer relationships post-sale ensuring satisfaction and long-term success
• Conduct goal-setting sessions with customers and oversee the implementation of solutions
• In conjunction with sales account management ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions.

Adoption and Value Realization

• Lead ongoing adoption and training initiatives providing visibility into adoption progress and usage metrics
• Conduct proactive ad-hoc check-ins throughout the business relationship with clients as required
• Develop and execute comprehensive Customer Success Plans tailored to individual customer needs
• Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers in partnership with Sales leaders

Collaboration and Cross-Functional Engagement

• Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales
• Share best practices industry insights and analytics to inform client use
• Work closely with the Data Science team to mine our performance information and spot emerging threats in the market
• Work with Product teams to provide feedback on roadmap requirements and telemetry needs
• Partner with Operations Data Science and Technology teams to streamline implementations and resolve technical issues

Renewals and Growth

• Develop and maintain strong relationships with customers to encourage loyalty and retention
• Identify and qualify expansion opportunities generating leads for upsell and cross-sell initiatives
• Provide insights and perspectives on customer relationships to support renewal processes; maintain a renewal risk assessment for each customer to ensure any early-warning signs are properly addressed
• Share early insights with clients on upcoming new products and releases.

Customer Advocacy and Support

• Provide high-level technical and product support addressing any issues or concerns customers may have
• Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed
• Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvements

Impact Youll Make:

What Youll Bring

Technical Expertise

• A Fraud subject-matter expert; experience in fraud management/operations is a strong plus
• Strong understanding of Fraud products and their applications in customer environments
• Experience with Salesforce and other customer success platforms a plus

Customer Relationship Skills

• Exceptional verbal and written communication skills and interpersonal skills to build trust and rapport with customers and internal stakeholders
• Ability to understand client perspectives and align solutions to their business goals

Analytical and Problem-Solving Abilities

• Critical thinking skills to monitor customer health and identify areas for improvement
• Proficiency in analyzing adoption metrics and customer feedback to drive actionable insights
• Ability to learn quickly and understand TransUnions products and services with the ability to provide light technical support

Organizational and Leadership Skills

• Strong organizational abilities to manage multiple accounts and prioritize tasks effectively
• Experience in leading adoption status meetings and final go-live sessions

Mindset and Values

• Customer service-oriented patient and open to learning
• A customer-focused mindset with the ability to understand and anticipate customer needs
• Aligned with company values and committed to delivering exceptional customer experience
• Ability to work well cross-functionally in a matrixed organization

Summary: Experience & Education

• Previous experience in fraud management/operations software sales/customer success/or customer service account management consulting and/or related fields is preferred
• Minimum bachelors degree in business marketing engineering or data science or related field is preferred
• 5 years of relevant experience required

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Pay Scale Information :

TransUnions Internal Job Title: