Director, Program Value Improvement Office Full Time 8 Hour Days (Exempt) (Non-Union)

The Program Director leads improvement efforts across the service area operations to accomplish measurable business process improvements and objectives. This position may manage multiple project initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. The Program Director leads the assessment and diagnostic of problems architects data analytics develops performance dashboards and leads and manages structured improvement initiatives from large scale transformational projects to focused improvement events. They will also acts as a coach for his/her team and for any directors/managers he/she interacts with to help them establish mechanisms to sustain performance after the completion of projects. The Program Director establishes collaborative relationships with stakeholders and administrators to build support for change and sustainability efforts.

The Director of Clinical Operations Improvement leads improvement efforts to redesign care processes to optimize value (improve outcomes patient satisfaction and reduce cost) with special focus on the development of clinical processes to facilitate the flow of patients throughout the continuum of care. The director leads the assessment and diagnostic of problems architects data analytics develops performance dashboards and leads and manages structured improvement initiatives from large scale transformational projects to focused improvement events. The director also acts as a coach for his/her team and for any directors/managers he/she interacts with to help them establish mechanisms to sustain performance after the completion of projects. The Director establishes collaborative relationships with physicians nurses other clinicians and administrators to build support for change and sustainability efforts.

Essential Duties:

• Leads the development and planning of a strategy to redesign care to improve value aligning with organizational goals and objectives.
• Develops dashboards and report cards to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking.
• Oversees or performs data collection and/or entry processes. Recommends and/or utilizes methods and procedures for data acquisition management and quality control as needed. Recommends and/or utilizes statistical techniques for data analysis as needed. Resolves problems answers questions and provides information to facilitate process. Uses standard statistical analysis software as needed.
• Executes kaizen events and other improvement projects to develop to reduce variation and develop care processes using evidence-based practice. Deploys resources effectively in the execution of these projects.
• Develops collaborative relationships with physicians administrative leaders and frontline staff to improve clinical operations.
• Fosters a healthy team environment by coaching and mentoring his direct reports providing daily feedback and supporting their professional development.
• Develops and leads training programs for physicians staff in process improvement and project management techniques.
• Attends promptly to the administrative details of the position including preparation of Performance Reports attendance to Daily Huddles and Staff Meetings completion of performance appraisals and other employee-related actions.
• Demonstrate and promote leader and staff participation in learning by sharing and acquiring latest knowledge with external organizations (peers professional organizations.)
• Leads the integration of innovative technological solutions to support improvement efforts including the Electronic Medical Record and other solutions.
• Performs other duties as assigned or requested.

Required Qualifications:

• Req High school or equivalent
• Req Bachelors degree In a related field

• Req 3 years Experience leading process improvement efforts to improve clinical operational and financial performance in an Academic Health System.

• Req Proficient PC skills.
• Req Working knowledge of databases spreadsheets word processing and statistical software programs.
• Req Knowledge of business (operational clinical and financial) statistics and data analyses techniques.
• Req Ability to manage and analyze data.
• Req Strong analytical thinking and problem solving skills.
• Req Demonstrates ability to work independently with minimal direction and supervision.

Preferred Qualifications:

• Pref Masters degree In Health Administration Nursing Industrial Engineering
• Pref Managerial experience with direct supervisor responsibility of clinical staff and experience with ambulatory/physician practice operations.
• Pref Any of the following licenses are preferred: MD RN CLS PT OTRL PA NP PharmD.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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