System Operations Specialist

Boston - USA

Monthly Salary: $ 80000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Description

Job Title: System Operations Specialist

Department: Acrisure Digital Solutions

About Acrisure:

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Position Overview:

As a Systems Operations Specialist you will be a key contributor to the success of the Digital Sales & Client Service Center teams. Your work will center on ensuring the smooth operation of business applications monitoring system performance and maintaining data quality throughout consolidation and integration efforts. You will support deployments design application workflows and manage system features and configurations to align with business needs. This role requires balancing technical expertise with strong communication skills as you will deliver solutions for both technical and non-technical users collaborate with cross-functional teams and help drive digital innovation that enhances efficiency and client experiences across the organization.

Key Responsibilities:

Document and analyze business processes to improve workflows and system accuracy

Evaluate new features in the application stack for efficiency gains

Design and implement automations workflows and enterprise app features (CRM CCaaS Agency Management Systems)

Perform application administration and configuration

Contribute to agentic AI agent design for customer self-service and employee productivity

Develop and execute user acceptance testing (UAT)

Assist in creating training materials

Coordinate with IT and Enterprise Applications teams

Communicate status updates to leadership and stakeholders

Perform data analysis and scrubbing for consolidation projects

Use project management tools to drive large and small projects

Qualifications:

BA/BS or equivalent experience with 3 years of related work experience (insurance knowledge helpful but not )

Understanding of data governance management and modeling

Strong project management skills (business case ROI planning budgeting facilitation)

Ability to write requirements create process flows and oversee change management

Proficiency with CRM and Agency Management Systems (Salesforce preferred)

Familiarity with telephony/contact center applications

Strong knowledge of MS Office (Word Excel PowerPoint)

Proven problem-solving innovation and process improvement mindset

Strong oral communication and presentation skills

Flexible adaptable and deadline-driven

Benefits and Perks:

Competitive compensation
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.

Pay Details:

The base compensation range for this position is $80000 - $100000. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.

Required Experience:

Job DescriptionJob Title: System Operations SpecialistDepartment: Acrisure Digital Solutions About Acrisure:A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human ...