Customer Care Specialist Government Payments

Customer Care Specialist Be the Voice of Exceptional Service!

Are you passionate about helping others and solving problems with a smile Join our dynamic Operations Team as aCustomer Care Specialist where your role is more than just answering callsits about creating memorable experiences and building lasting relationships with our clients.

In this front-line position youll be part of a collaborative team thats known for deliveringtop-tier customer service. Youll handle inbound calls and support emails troubleshoot technical issues and work across departments to ensure every customer feels heard supported and satisfied.

What Youll Do:

• Be the first point of contact for customers resolving inquiries complaints and technical issues with professionalism and empathy.
• Own your work items from start to finish keeping stakeholders informed and ensuring timely high-quality resolutions.
• Collaborate with internal teams and merchant acquirers to investigate and resolve complex issues while identifying opportunities for product improvements.
• Navigate internal systems and tools to research account details prioritize information and provide thoughtful recommendations.
• Guide clients through technical troubleshooting including internet connectivity browser settings password resets and navigating our in-house portal.

Training & Schedule:

• 3 months of immersive onsite trainingto set you up for successlearn the tools meet the team and build your confidence.
• After training transition to ahybrid schedule (3 days onsite 2 days remote)for the perfect balance of collaboration and flexibility.

Why Youll Love It Here:

• A supportive team environment that values your growth and input.
• Opportunities to make a real impact on customer satisfaction and product development.
• A culture that celebrates problem-solvers communicators and team players.

Basic Qualifications:
Education and Experience: HS/GED and 4 years of related experience or Associates and 2 years

Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups

Preferred Qualifications:
Education and Experience: Associates and 2 years

Salesforce experience preferred

Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences including non-technical people
Ability to develop rapport and maintain strong working relationships with clients partners and internal departments
Exercises exceptional listening skills to gather information and research and resolve reported issues
Ability to work independently in a multi-task environment as well as a part of a team.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:

• Healthcare (Medical Dental Vision)

• Paid Time Off Volunteer Time Off and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .