Associate Director of Operations
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Associate Director of Operations
Full-time remote
About the Company
Tried and True Media (TNT) is a dynamic performance marketing agency that has generated over $1.2 billion in sales for our clients. We are a data-driven performance marketing agency specializing in customer acquisition for Direct-to-Consumer companies. With a team of 80 remote employees worldwide we combine creative excellence with algorithmic precision to deliver exceptional results for our partners.
About the Role
Were looking for a hands-on Associate Director of Operations to help drive efficiency collaboration and growth across our digital marketing this role youll be the operational backbone of our teambuilding systems and automations that keep projects moving ensuring client deliverables are met on time managing our coordinators and empowering team members to do their best work. Youll partner closely with the Director of Operations account leads creatives and strategists to make sure every campaign runs smoothly and delivers results.
What Youll Do
- Operations & Process
Build and refine workflows that keep campaigns on track and teams aligned.
Identify bottlenecks recommend solutions and implement processes that scale with growth.
Standardize best practices across client accounts while keeping flexibility for custom needs.
- Project & Resource Management
Oversee scheduling resourcing and prioritization across multiple projects and client portfolios.
Manage project management platforms to ensure visibility accountability and clear communication.
Keep a pulse on timelines budgets and deliverablesflagging risks before they become issues.
- Cross-Team Collaboration
Partner with client services creative and media teams to ensure seamless execution of campaigns.
Act as the connective tissue between departments ensuring no details fall through the cracks.
Lead and mentor the coordinator team providing training and guidance while ensuring the quality and performance of their work.
Keep up to date with changing technologies and tools available to our teams
Support leadership with insights and recommendations on team performance and operational health.
- Data & Performance
Track KPIs budgets and resource utilization to maximize efficiency.
Provide regular reporting on agency operations identifying opportunities to optimize.
Collaborate with analytics teams to ensure accurate campaign reporting for clients.
- Tools & Technology
Evaluate and manage the agencys tech stack for project management automation and marketing execution.
Champion the adoption of tools that improve collaboration and performance.
What Were Looking For
6 years of experience in digital marketing operations project management or an agency operations role.
Fluent Written and Spoken English You can both speak and write fluently in English
Strong understanding of digital marketing workflows (media creative strategy analytics).
Hands-on experience with project management tools (Asana Jira ClickUp-is a plus etc.).
Proven ability to juggle multiple projects clients and deadlines in a fast-paced environment.
Skilled communicator who can navigate between internal teams and external partners with ease.
2 years of direct report Management experience
Solutions-oriented resourceful and comfortable with change and ambiguity.
Why Youll Love It Here
Collaborative Teams: A global team of marketing experts here to help each other drive mutual success and contribute to TNTs success as a global force in direct response marketing.
Growth: An entrepreneurial promote from within culture where your impact innovation and growth are valued acknowledged and awarded.
Remote Flexibility: A fully remote environment giving you the time you need to pursue your passions outside of work so you do better at work.
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
TNT is a performance marketing agency, specializing in customer acquisition for companies in the Direct to Consumer Space. With our focused data-driven approach focused on traffic and funnel development, TNT maximizes profits and has generated over a billion dollars in sales for our c ... View more
