Retail Communications Manager

The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M our values arent just words - theyre the heartbeat of how we show up every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

Were a company fuelled by growth recognition and pushing beyond the expected. We move fast think big and believe that progress is a shared journey. We champion one anothers wins and show up with support when it counts - because when one of us grows we all do. If youre inspired by collaboration driven by curiosity and energised by celebrating others youll thrive here at A&M.

Location: London Hybrid (minimum 2 days a week in the office).

Salary & Benefits: 35000 bonus. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.

The Retail Communications Manager Mission:

To make sure every store gets the right information at the right time in a way that is clear simple and easy to act on so they feel supported connected and empowered to do what they do best - delivering exceptional experiences.

How youll drive success:

• You will be the trusted and reliable communications link between our support office and stores - the filter for all comms between these teams
• Act as the first point of contact for store queries & go to person for all store comms providing clear and concise responses
• Coordinate and streamline communications VM guidelines operational requests & updates product training promotions PX comms etc
• Work with key stakeholders to keep all manuals guidelines frameworks up to date and easy to access
• Develop simple engaging tools (weekly updates store packs trackers calendars) to reduce noise and avoid information overload
• Support the smooth roll out of store initiatives by ensuring stores have the right instructions tools and timelines at the right time
• Gather store feedback summarise insights and share back with Support Office teams to improve how we communicate

What youll need to thrive:

• A love for clear and creative communication - you know how to make a message land
• Retail experience ideally as a Store Manager so you understand how communication works on the shop floor
• Strong organisation structured thinking and attention to detail with the ability to juggle multiple priorities at once
• Confidence using digital tools like google slides canva asana & ability to create visually engaging communication - written audio and video
• A collaborative and approachable style you love to build positive relationships
• A proactive solutions and growth mindset you spot gaps and are always searching for better ways to do things

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The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core values
2. Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
3. Final Interview - 1 hour in person task interview to complete and present

Feedback: Were committed to creating the best candidate experience we can for you. Youll receive feedback over the phone or email at every stage in the process once youve had an interview so that we can set you up for success and help fuel your growth.