Business Support Engineer

Level:

Individual Contributor

Employment Type:

Full-time

Permanent

Hybrid

Location:

Cramlington Northumberland

Job Function:

Air Pollution Control (APC)

Industry:

Oil & Energy

Air Pollution Control

Who We Are:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group the worlds largest air conditioning provider with $30 billion in revenue and over 75000 employees worldwide. Founded in 1924 Daikin has grown into a diversified industrial manufacturing company offering solutions in clean air air conditioning refrigeration chemicals oil hydraulics defence systems and electronics.

Our culture of continuous improvement safety and world class operations is driven by our people-centred management philosophy. This philosophy is built around mutual selection: while AAF seeks top talent people to join our team we also want each team member to receive job satisfaction growth and development and continued happiness in being a long-term member of the AAF family. This is fuelled by our belief in treating our people our supply partners our customers and our environment with the trust and respect we each require and our passion to give back to our community for our success.

Position Summary:

We are currently recruiting for a Business Support Engineer APC to join our existing Air Pollution Control team within our Power & Industrial (P&I) division based in Cramlington Northumberland. The successful candidate will be responsible from the bidding phase to the technical phase within APC in compliance with company policies business objectives and industry regulations.

From receipt of the clients initial enquiry the post holder will ensure the support output leads to the success of the APC business.

Scope for flexible working arrangements including working from home on occasion is offered subject to agreement.

Position Responsibilities:

• Analyse customer demand work with the salesperson and the customer to finalize requirements and select/apply relevant systems and products to the customer application.
• Select and apply AAF standard procedures to support sales and customer requirements.
• Quantify the chosen solution using the various tools available (product configurator prices etc.) and if necessary by collecting data from external suppliers.
• Manage the preparation of costing.
• Represent AAF at customer meetings for the negotiation of technical and contractual content of proposals.
• Provide contract technical specifications including comments deviations and exceptions to customer documents.
• Write the technical and commercial offer in collaboration with the Technical Sales Department and the salesperson. Provide technical support to salespeople especially during meetings with customers.
• Provide commercial support to salespeople for manage Salesforce activity.
• Maintain full awareness and knowledge of all AAF filter products and systems.
• Represent AAF at exhibitions trade shows and other related events.

Person Specification
Education Qualifications and Affiliations

Desirable

• Technical or commercial education (engineering business administration etc.) is valued but candidates with proven experience in technical sales or customer service in industrial environments will be considered even without formal academic qualifications.

Experience

Essential

• Demonstrable experience directly related to the duties and responsibilities specified.
• Previous experience of a similar position in an industrial or manufacturing company.
• Experience in attending and leading engineering meetings with clients.
• Experience of working independently with minimal supervision.
• Comfortable working on a number of projects simultaneously.
• Computer literate and able to learn a wide range of software packages.

Desirable

• Previous experience gained within the industry or similar industries.

Licenses or Certifications

Essential

• Eligible to work in the UK.
• Full valid passport.
• Full driving license.

Desirable

• IMechE status

Skills

Essential

• Health safety and environmentally conscious.
• Flexible approach to working willingness to accept changing priorities.
• Ability to read and understand technical drawings.
• Ability to work to deadlines while maintaining a high level of accuracy.
• Good commercial acumen.
• Good interpersonal skills.
• Good MS Office / ERP skills.
• Ability to write and present detailed reports.
• Ability to develop and maintain relationships.
• A problem-solving can-do attitude
• High level of English communication skills including face to face telephone and written.
• Excellent attention to detail and ability to work in an organised manner.
• Continuous improvement mentality and receptive to change.

Desirable

• Multi-lingual a positive advantage. (Notably French and Spanish

• We know that having a work life balance is important so we offer our colleagues flexible working opportunities in line with the needs of their role.
• Take a break with 25 days holiday (5 weeks) bank holidays per annum.
• Pension scheme. A fantastic way to save for your retirement and benefit from employer contributions we match up to 7%.
• Death in service benefit which provides a lump sum payment equal to 3 times your annual salary.
• Company sick pay scheme.
• The opportunity for international travel.
• Career progression and Learning & Development with access to our 24/7 LMS.
• Perks and savings such as online cashback instore and online vouchers and discounts via our scheme.
• Employee wellbeing programme Free advice offering financial wellbeing and relationship support 24 hours a day 365 days a year via our on-line portal.
• Get fit and take advantage of our cycle to work scheme.
• When on site free parking is available.
• Receive free annual flu jabs.
• Stand out with our employee recognition schemes.

Applications:

We are committed to creating an environment where everyone feels welcome and supported. We actively encourage applications from underrepresented groups.

All applications must be submitted in English.

If you are interested in this opportunity we kindly request that you apply via Teamtailor opposed to sending us an email or social media message. We are eager to ensure that each candidate application is considered fairly and receives a consistent experience. Unfortunately we cannot ensure this standard if you enquire about a role via other channels as it falls outside of our process.

Accommodations:

We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

If you require any accommodations during the application or interview process please let us know. We are happy to make adjustments to ensure an inclusive recruitment experience for all applicants.