Technical Support Specialist
Technical Support Specialist
Posted on :
25-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-09-2025
Job Description
TECHNICAL SUPPORT SPECIALIST
Job Description
The job description below is not meant to encompass every task skill or situation that may be encountered in this role. It is meant to give an overview of the necessary functions skills and experience needed to successfully perform the job. Each employee is expected to use LADDs mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented.
Department & Purpose
Programs
- Responsible for fulfilling LADDs mission to empower adults with developmental disabilities to live work and connect; supports staff and participants by ensuring effective deployment operation and troubleshooting of LADDs remote technology systems.
Reports To
Program Manager
Stakeholders
Internal:
- People Served
- Managers
- Intake and Marketing
External:
- Families
- HCDDS teams
- Vendors
Employee Classification
Non-Exempt
Summary
The Technical Support Specialist will ensure LADD remote technology is deployed maintained and functioning across sites. This role requires strong technical knowledge in remote support systems deployment scheduling installation and troubleshooting. The Specialist will collaborate with the Intake team and designated staff responsible for assessments to ensure technology needs are accurately implemented.
Essential Functions
- Provides technical support and guidance to the remote support team when issues arise.
- Oversee reporting and monitoring of LADDs remote technology systems (e.g. Jotform Dashboard apps HEARO technology).
- Conducts regular quality control checks of technology systems (e.g. battery status sensor activity).
- Maintains technology inventory and the repair and replace plan
- Performs onsite troubleshooting repairs and installations as needed.
- Acts as the primary contact for working with technology vendors (HEARO Arlo Blink Nest etc.)
- Collaborates with the Intake department and assessment staff to align technology deployment with individual needs and recommendations.
- Communicates timely with coordinator and manager regarding pertinent issues and works collaboratively with peers and other departments
- Models The LADD Way (TLW) and supervises direct reports ensuring their performance is aligned with TLW and the policies and practices set for the department
- Represent LADD in a positive manner as appropriate
- Maintains respectful and timely communication with SSAs
- Stays up to date on industry practices and ensures appropriate ongoing training of current staff
- Trained and equipped to cover and or assist with Remote Shifts
- Keeps up-to-date on all relevant training and certifications
Additional Responsibilities
- Delegation of excess tasks from Coordinator and Manager as needed
- Remote shift coverage as needed
Education/Skills & Experience
- Relevant IT or technical certifications preferred (help desk networking hardware installation CompTIA A etc.)
- Knowledge of multiple operating systems and environments (Windows MacOS iOS Android) and ability to troubleshoot across them
- Strong communication and organizational skills
- CPR/First Aid certification
- Valid drivers license with fewer than six points and be insured
- High school diploma or equivalent required
Work Environment & Physical Demands
- Position requires work in both office settings and at remote sites with regular travel between locations.
- Ability to lift and carry up to 50 pounds of equipment safely.
- Ability to stand sit bend reach and climb a step ladder for extended periods while installing or maintaining technology equipment.
- Comfortable working for extended periods in both seated and standing positions.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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