ServiceNow Developer, Senior
ServiceNow Developer, Senior
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Job Description
Location: Rockville MD
Work Type: Hybrid Work (Minimum 2 days Onsite)
Required Clearance: Ability to Obtain Public Trust
Job Title: ServiceNow Developer Senior
Job Summary: LCG is seeking a Senior ServiceNow Developer is responsible for designing configuring and implementing custom solutions within the ServiceNow platform specifically focused on IT Service Management (ITSM) and IT Operations Management (ITOM) modules such as Incident Change Request Knowledge Management CMDB Discovery Service Mapping Event Management Asset Management and Mobile Agent functionalities. This role involves creating and managing custom forms tables scripts and automated workflows while also collaborating closely with cross-functional teams and system administrators to integrate upgrade and maintain seamless interoperability across NIH ServiceNow instance. The developer actively supports ongoing platform operations manages lifecycle upgrades and monitors system health to ensure optimal performance security and usability. Additionally they serve as a liaison between stakeholders and vendors advocating user needs gathering requirements providing comprehensive training documentation and clear communication around upcoming system enhancements and changes.
Key Responsibilities
ServiceNow Development & Configuration
- Design configure and develop custom ServiceNow applications and workflows.
- Develop and support solutions within IT Service Management (ITSM) and IT Operations Management (ITOM) modules including:
- Incident Change Request and Knowledge Management
- Configuration Management Database (CMDB)
- Service Catalog and Request Fulfillment
- Discovery and Service Mapping
- Event Management
- Asset Management
- Walk-Up Experience and Mobile Agent
- Create and manage custom forms tables UI policies client/server scripts and automated flows.
Integration and Collaboration
- Collaborate with CIT developers and system administrators to coordinate cross-instance integrations and upgrades between the NIH and NINDS ServiceNow platforms.
- Advocate for stakeholder needs during vendor engagements to influence product changes and improvements.
Operation Maintenance and Support
- Provide support for the NINDS ServiceNow environment resolving incidents and fulfilling service requests.
- Manage platform features upgrades and lifecycle maintenance to ensure performance security and usability.
- Monitor platform health usage and performance metrics to proactively address system issues.
Stakeholder Communication and Enablement
- Gather business and technical requirements from stakeholders to design scalable solutions.
- Provide training documentation and knowledge transfer to internal users and administrative staff.
- Communicate upcoming changes outages or impacts related to system enhancements or vendor updates.
Qualifications
- Bachelors degree in Computer Science or related field.
- 6 years of hands-on experience with ServiceNow platform development including custom application design.
- ServiceNow certifications (CAD CSA CIS ITSM or equivalent).
- Experience supporting NIH HHS or similar federal health agencies.
- Proficient in JavaScript Glide APIs REST/SOAP web services and JSON/XML data handling.
- Experience with ServiceNow integration hub third-party API integrations and mid-server configurations.
- Strong understanding of DevOps agile development practices and CI/CD in ServiceNow.
- Experience with governance processes in a federal IT environment including documentation compliance and lifecycle management.
Compensation and Benefits
The projected compensation range for this position is $120000 to $140000 per year benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Location: Rockville MD
Work Type: Hybrid Work (Minimum 2 days Onsite)
Required Clearance: Ability to Obtain Public Trust
Job Title: ServiceNow Developer Senior
Job Summary: LCG is seeking a Senior ServiceNow Developer is responsible for designing configuring and implementing custom solutions within the ServiceNow platform specifically focused on IT Service Management (ITSM) and IT Operations Management (ITOM) modules such as Incident Change Request Knowledge Management CMDB Discovery Service Mapping Event Management Asset Management and Mobile Agent functionalities. This role involves creating and managing custom forms tables scripts and automated workflows while also collaborating closely with cross-functional teams and system administrators to integrate upgrade and maintain seamless interoperability across NIH ServiceNow instance. The developer actively supports ongoing platform operations manages lifecycle upgrades and monitors system health to ensure optimal performance security and usability. Additionally they serve as a liaison between stakeholders and vendors advocating user needs gathering requirements providing comprehensive training documentation and clear communication around upcoming system enhancements and changes.
Key Responsibilities
ServiceNow Development & Configuration
- Design configure and develop custom ServiceNow applications and workflows.
- Develop and support solutions within IT Service Management (ITSM) and IT Operations Management (ITOM) modules including:
- Incident Change Request and Knowledge Management
- Configuration Management Database (CMDB)
- Service Catalog and Request Fulfillment
- Discovery and Service Mapping
- Event Management
- Asset Management
- Walk-Up Experience and Mobile Agent
- Create and manage custom forms tables UI policies client/server scripts and automated flows.
Integration and Collaboration
- Collaborate with CIT developers and system administrators to coordinate cross-instance integrations and upgrades between the NIH and NINDS ServiceNow platforms.
- Advocate for stakeholder needs during vendor engagements to influence product changes and improvements.
Operation Maintenance and Support
- Provide support for the NINDS ServiceNow environment resolving incidents and fulfilling service requests.
- Manage platform features upgrades and lifecycle maintenance to ensure performance security and usability.
- Monitor platform health usage and performance metrics to proactively address system issues.
Stakeholder Communication and Enablement
- Gather business and technical requirements from stakeholders to design scalable solutions.
- Provide training documentation and knowledge transfer to internal users and administrative staff.
- Communicate upcoming changes outages or impacts related to system enhancements or vendor updates.
Qualifications
- Bachelors degree in Computer Science or related field.
- 6 years of hands-on experience with ServiceNow platform development including custom application design.
- ServiceNow certifications (CAD CSA CIS ITSM or equivalent).
- Experience supporting NIH HHS or similar federal health agencies.
- Proficient in JavaScript Glide APIs REST/SOAP web services and JSON/XML data handling.
- Experience with ServiceNow integration hub third-party API integrations and mid-server configurations.
- Strong understanding of DevOps agile development practices and CI/CD in ServiceNow.
- Experience with governance processes in a federal IT environment including documentation compliance and lifecycle management.
Compensation and Benefits
The projected compensation range for this position is $120000 to $140000 per year benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Employment Type
Full-Time
