Senior Sales Quality Analyst
Senior Sales Quality Analyst
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Job Description
About the role:
Were looking for an experienced Quality Analyst to join our pioneering Sales Quality Programs team. The Quality Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive strong sales outcomes. You will support teams in all segments implementing data monitoring systems assessing compliance and using business intelligence to drive improvements on both sides of the customer experience.
The ideal candidate has experience in a customer-facing role expertise in quality assurance operations for technical and non-technical customer teams and can parse data to identify high-leverage opportunities. Youll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department.
This is a remote position open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role you will:
- Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions
- Monitor interactions across various lines of business to assess quality of engagement and process compliance
- Implement mechanisms to track and ensure compliance with quality process requirements call scoring and calibration
- Drive investigative projects that identify opportunities to improve behaviors processes procedures tools training and outcomes
- Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
- Leverage Large Language Models (LLMs) Excel Google Sheets Tableau and similar tools to analyze data and derive actionable insights
- Deliver data-driven insights on the quality of sales team engagements across all segments regions and industries
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 4 years of Sales Enablement Operations Quality Management Consulting or Program Management experience ideally in a SaaS environment or fast-paced IT consulting role
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
- Ability to ramp up quickly on business priorities and derive insights from data
- Excel at building trust and communicating effectively with a wide variety of stakeholders including account reps managers and technical roles
- Poise under pressure when working through issues in a fast-paced environment
- Strong attention to detail and a knack for process improvement and documentation
An ideal candidate also has:
- Experience working with Gong and/or Salesforce
- Project management or industry certifications e.g. COPC PMP
Required Experience:
Senior IC
Employment Type
Full Time
