Sr. Patient Services Rep

Come join the staff at OU HSC and become a part of Oklahomas premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for a Sr. Patient Services Rep to join the team.

Duties:

• Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
• Schedules patient appointments either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services to include but not limited to x-rays vascular studies etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab x-ray hospital information or other information into the chart.
• Copies medical records for patients and other providers of facilities.
• Files patient charts.
• Request inactive patient charts for storage.
• Maintains log of charts in storage.
• Makes up new patient charts and or packets of information.
• Request medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians.
• Makes immunization cards.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Required education: High School Diploma or GED AND:

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

Skills:

• Customer service.
• Ability to communicate verbally and in writing.
• Ability to resolve problems in a timely manner.
• Proficient with Microsoft Office Suite (Word Excel and Outlook)
• Ability to multitask and meet deadlines.
• Ability to maintain patient confidentiality.
• Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

• Physical:
  • Sitting for prolonged periods.
  • Communicate effectively and listen.
  • Use of computer and telephone.
  • Manual dexterity and engage in repetitive motion.
• Environmental:
  • Standard Office Environment

Departmental Preferences:

• Bilingual - English/Spanish
• Medical terminology knowledge desired and experience in a healthcare or clinical setting.

*** This position is located at an OU Health operated facility. The selected applicant will also be an OU Health contingent worker. ***

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