Director of Retail Social Enterprise

Department:Social Enterprise

Status:Exempt Full-Time

Location:Seattle WA.

Pay Rate:$115500-$131250/Annually

ABOUT THE ORGANIZATION

FareStart has been helping people transform their lives through food for 30 years one person one job and one community at a time.

People experiencing poverty struggle to escape the cycle they are in and often face other compounding barriers to getting and keeping a job. At FareStart we help people overcome barriers by teaching work and life skills neededto succeed in employmentand in life. By investing in people providing meals and building community we transform homelessness hunger and poverty into human potential.

OUR VISION

Every individual has the opportunity to thrive in an equitable and just world.

OUR MISSION

FareStart transforms lives disrupts poverty and nourishes communities through food life skills and job training.

OUR VALUES

• Acceptance:We build relationships based on the belief that the past informs but does not dictate the future.
• Respect:We treat everyone with dignity regardless of background or differences. We actively listen and seek first to understand. We are honest even when it is difficult.
• Openness:We create a culture of trust through transparency and open communication. We are open to new ideas.
• Collaboration:Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
• Accountability:We are responsible to each other to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
• Inclusion:We provide a community of belonging regardless of background. We value and seek out diversity.
• Growth:We are a learning organization. We invest in continuous improvement and growth.

ABOUT THE POSITION

The Director of Retail Social Enterprise is responsible for leading sales efforts and service delivery across FareStarts retail operations including the FareStart Café Restaurant Box Lunch Program Private Events and Guest Chef Night. Responsible for operational and financial performance of all retail businesses as well as fostering an environment that provides rich training opportunity to FareStart students and staff. The role combines leadership oversight with day-to-day execution balancing high-level planning with active selling lead generation and hands-on service leadership.

Essential Duties and Responsibilitiesinclude the following:

• Lead and execute sales strategy including business planning execution and evaluation of all retail activities.
• Hire train support and develop retail staff while leading the development of a strong efficiently run retail team by planning assigning directing and delegating work.
• Manage and oversee direct reports as well as oversight for all down-level reports. Provide timely constructive and respectful feedback to staff.
• Foster an environment of continuous individual and team success.
• Collaborate with Director of Culinary Operations to develop and maintain food philosophy and to ensure execution and alignment with brand standards.
• Collaborate with Programs team to align retail business activity to be student centered and in alignment with FareStarts mission and values.
• Collaborate with Marketing and Communications teams to align outreach and promotion with sales goals.
• Collaborate with the Development team on Guest Chef Night including recruitment and relationship development with Chef partners.
• Partner with Finance and SVP of Social Enterprise to develop support and maintain budgets for all areas of responsibility. Proactively provide justification and solutions for budget deviations.
• Deliver accurate and timely reporting for sale/billing/labor/inventory to the Finance team.
• Provide leadership oversight and direction for teams in the following areas: purchasing/storage customer service sales collaboration with event staff for internal and external events.
• Closely monitor industry trends to ensure the organization anticipates market moves and can quickly respond to changing needs.
• Serve as a visible leader in service settings when appropriate modeling hospitality stepping in during high-impact moments and ensuring guest satisfaction.
• Perform other duties as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At FareStart we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Bachelors degree in business management or related field and ten (10) or more years of progressively responsible food-service management; and/or equivalent combination of education and experience.
• Valid Washington State Drivers License.
• A Valid King County Food Permit or the ability to obtain one.
• A Valid WSLCB Servers Permit or the ability to obtain one.
• Proven success in direct sales and service leadership in food service hospitality or a related customer-facing industry.
• Strong understanding of customer experience and the ability to coach others to deliver high-quality service.
• Demonstrated knowledge and understanding of all key business areas such as risk management business finance marketing sales and food-service market trends and customer management.
• Proficiency in Toast POS and Microsoft Office products particularly Word Outlook Excel PowerPoint and Teams.
• Interpret apply explain and ensure compliance with applicable Federal State and local laws rules regulations policies and procedures.
• Ability to manage multiple priorities in a fast-paced mission-driven environment.
• Ability to work effectively independently and as part of a team within diverse teams and environments.
• Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
• Ability to display sensitivity tact and responsiveness in various situations and maintain a high level of confidentiality.
• Ability to listen give and receive feedback in a productive and professional manner.
• Ability to translate vision into planning and implementation.
• Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
• Demonstrated excellent interpersonal negotiation and conflict resolution skills.
• Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner. Ability to multi-task in a fast-paced environment with excellent communication skills.
• Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity. Respond appropriately to conflict.
• Ability to delegate responsibilities work with others and coach employees to develop their full potential. Provide helpful behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.
• Ability to work flexible hours including some weekends evenings and holidays.

Preferred Qualifications & Skills

• Culinary degree and experience in a restaurant and/or catering.
• Experience with a multi-division/department operations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• This position is exposed to a typical restaurant café and office environments.
• The noise level in the work environment is usually moderate.
• This position requires on-site presence.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation

BENEFIT HIGHLIGHTS

• Competitive pay based on experience and qualifications
• Paid time-off (5 weeks first year of employment)
• Paid holidays including up 2 floating holidays
• 401(k) savings plan with company match
• Medical (including vision) Dental Disability and Life Insurance
• Employee discounts at FareStart retail social enterprises
• Employee Assistance Program
• Free ORCA pass

Why Should You Apply

• Be part of our mission to disrupt poverty.
• Join a supportive respectful and celebratory community among our staff students board and volunteers.
• Organizational commitment to a diverse equitable and inclusive workplace.
• FareStart encourages the personal and professional growth of its employees.

For information on FareStart including more information on employee benefits and our company culture visit our website at: to Diversity and Inclusivity:

FareStart is committed to becoming a fully inclusive antiracist diverse organization. To fulfill our mission vision and values we are seeking candidates who demonstrate shared values of diversity equity inclusion and antiracism.

Our Commitment To Anti-Racism

FareStart defines antiracism as the clear acknowledgment that racism permeates organizations communities and industries including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions show up in our communities build business practices and policies and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.