Customer Service Rep Part Time Nights

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Job Functions

Operates a multi-line phone console while exhibiting exemplary customer service skills.

• Practices patience.
• Actively listens to caller and displays sensitivity and empathy in a professional and positive manner.
• Effectively interacts with callers.

Speaks clearly and processes incoming calls in a timely manner.

• Routes requests to correct department individual cell phone page or announces overhead.
• Documents in Customer Service Database.

Effectively works with the customer service team staying aware of changes and communicating through various means in a fast paced environment.

• Demonstrates the ability to foster a cooperative work environment by working well with others and fully understanding the diversity of those we work with displaying a positive attitude at all times

Uses patient tracking system to accurately assign and dispatch patient escorts.

• Monitors and tracks patient transportation jobs for correct destination and established schedule.

Handles difficult calls in a positive professional manner.

• Initiates and escalates concerns problems situations and compliments on calls meeting established criteria to ensure they are documented and communicated to appropriate staff.
• Follows up to ensure the customers needs are met as appropriate.

Utilizes Amtelco Software

• Processes calls and complies with department practices regarding the physician answering service (DialMD).

Assists with the documentation and input of the DialMD schedule changes associated with the on-call physicians answering service and other customer schedules.

Accurately and timely responds to Medical emergency systems that require monitoring such as Medical Emergencies Codes Fire and Medical Gas by contacting appropriate staff through Amtelco.

Responsible for Internal/External Disaster/Disruption notifications through Amtelco Mass Notification System and overhead announcements for example Weather Fire or community events.

Provides clerical support for the Integrated Service Division by performing data entry typing and other duties to ensure division projects are completed within established deadlines.

Schedule:

10:30pm to 7am Friday and Saturday

Job Description:

Job Requirements

Education

• High School Diploma or General Education Development (G.E.D.) required.
• Some college preferred (Communications or similar coursework).

Experience

• 6 months Telephone Customer Service required.
• Demonstrated working knowledge of Communications Call Center required.
• Must successfully complete Methodist HIPAA on-line course Medical Terminology course and Integrated Services New Employee Orientation within 6 months of hire.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Skilled in Microsoft Office including Word Outlook and Excel.
• Strong telephone skills for positive interaction with staff and customers.
• Able to work in a fast-paced environment.
• Able to remain calm in stressful situations.
• Strong ability to listen to callers detailed information and accurately route call.
• Accurately spell and effectively type information into a keyboard

Physical Requirements

Weight Demands

• Light Work: Exerting up to 20 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Reaching
  • Repetitive Motions
  • Sitting
• Constantly Performed (67%-100%):
  • Fingering/Touching
  • Grasping
  • Hearing
  • Keyboarding/typing
  • Seeing/visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Equipment/Machinery/Tools - Hand Power Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha Beta and Gamma (particles such as X-Ray Cat Scan Gamma Knife etc)
  • Radiation Non-Ionizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (1%-33%):
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.