Program Manager
Program Manager
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Job Description
ADGs Program and Process Manager (Customer PSG)
ADGs Program & Process Manager (Customer PSG) will play a key role in driving process optimization and documentation across our organization to enhance efficiency visibility and compliance! In this role you will collaborate with various teams across the organization to gather information analyze workflows and create comprehensive process documentation. The role requires an individual with experience in program management and process improvements across a broad range of business processes to add new value to the BU execution primarily within and across our CCS functions with strong interlocks to NIs business management and account management teams!
Key Responsibilities
- Process Analysis: Conduct thorough analysis of existing processes across departments or functions to identify inefficiencies redundancies and areas of improvement.
- Documentation Creation: Develop clear concise and comprehensive process documentation including SOPs process maps flow charts and other instructional materials
- Collaboration: Collaborate with cross-functional teams subject matter experts and customers to gather information validate processes and ensure accuracy of documentation. This may involve workshop facilitation and meetings
- Standardization: Standardize documentation formats and templates to maintain consistency and facilitate ease of understanding for end users / team members
- Training and Support: Provide training and support to team members on newly documented processes ensuring understanding and adherence to established procedures
- Compliance: Ensure that documented processes align with regulatory requirements (AS-9100) industry standards (ISO 9001) and organizational policies
Performance Monitoring: Monitoring KPIs to track effectiveness of process improvement efforts including making adjustments as needed
Qualifications
- Bachelors Degree with > 5 years of related experience
- Display a high degree of ownership and accountability
- Strong cross-functional collaboration skills and an ability to influence.
- Ability to establish time estimates prioritization and requirements for projects owned
- Business process analysis design improvement and problem-solvingskills
- Strong attention to detail; excellent communication skills (both verbal and written)
- Ability to manage own workflow and multiple requests while meeting deadlines as well as responding to frequent demands from multiple customers.
- Business acumen and analytical capabilities; ability to use data-driven insights to make decisions and evaluate risks and opportunities.
- Experience with data management and visualization tools such as Tableau and SalesforceAnalytics a plus
Overall the role of the Program & Process Manager is critical in driving operational excellence and fostering a culture of continuous improvement within the ADG organization. It requires strong analytical communication and leadership skills as well as the ability to operate with ambiguity.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
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Required Experience:
Manager
Employment Type
Full-Time
