Associate, Transportation Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job responsibilities
Work schedules will vary. Candidates must be willing to work schedules during our operating hours which may include evenings weekends and holidays. Specific information will be provided by the recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite regardless of your work location. Your schedule and work location will be established based on business needs (e.g. working onsite at your home office or a combination of both).
Are you ready to take the next step in your leadership journey As an Operations Team Manager within our Site Leadership Team youll have the opportunity to directly impact our customers and business by guiding a talented group of Specialists and Analysts.
Job Summary
As an Operations Team Manager within the Site Leadership Team you will directly manage a group of Specialists and/or Analysts responsible for engaging with our customers to offer appropriate solutions and processing the associated work. You will leverage your knowledge experience and relationship-building skills to enhance the performance of the department and the line of business through active participation in specific projects.
Job responsibilities
- Execute on business initiatives by creating and maintaining open communication with employees peers leadership team and other lines of business including developing and delivering executive and external reporting and other communications.
- Make informed business decisions using your independent judgement skill set experience and subject matter expertise in combination with documented policies and procedures relationships with critical partners expanded empowerments and increased authority levels to enhance the performance of the department and business.
- Identify and own end-to-end process improvement opportunities which may include recommending solution(s) developing and maintaining training content implementing changes managing process/policy changes and partnering with the change management leadership team as necessary.
- Ensure teams adherence to operating policies and procedures and legal and compliance regulations while independently resolving escalations.
- Manage team performance leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor coach and develop employees recognizing strong performers and managing those not meeting performance standards.
- Demonstrate the firmwide Manager Capabilities track your progress by regularly soliciting feedback and checking in with your team and manager on how youre doing and summarize your impact in your year-end Self-Evaluation.
Required qualifications capabilities and skills
- Minimum 3 years of experience in customer service or in the function being managed
- Verbal and written communication skills
- Influencing skills
- Change management skills
- Prioritization skills
- Data analysis skills
- High School diploma/GED required
Preferred qualifications capabilities and skills
- Previous financial industry experience
- People management experience
- 2 years of experience in a call center environment for call center roles
If you bring that well take care of the rest! When you join JPMorgan Chase & Co. well
- Offer a competitive base salary and a wide range of benefits including paid time off savings programs health care insurance plans tuition assistance and more
- Provide opportunities for professional growth and advancement
- Provide a work environment of high-energy employees that are trained coached focused and driven
- Provide paid classroom and on the job training including industry leading benefits that start on day one
- Respect and value diversity integrity and teamwork
Work schedule
Work schedules will vary. Candidates must be willing to work schedules during our operating hours which may include evenings weekends and holidays. Specific information will be provided by the recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite regardless of your work location. Your schedule and work location will be established based on business needs (e.g. working onsite at your home office or a combination of both).
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
