Application Managed Services SAP SuccessFactors Employee Central Senior Consultant

The Opportunity

We are seeking a skilled and proactive Employee Central Consultant to join our Managed Services team. This role is ideal for professionals with hands-on experience in SAP SuccessFactors Employee Central who thrive in a fast-paced client-focused environment. You will be responsible for ongoing support configuration issue resolution and enhancement of Employee Central modules for multiple clients.

Key Responsibilities:

AMS Delivery:

• Provide ongoing support for SAP SuccessFactors Employee Central within multiple AMS engagements.
• Handle configuration changes data corrections and troubleshooting of EC-related issues.
• Collaborate with client HR and IT teams to understand business requirements and translate them into system solutions.
• Monitor and manage service tickets ensuring timely resolution and adherence to SLAs.
• Participate in release management regression testing and deployment of EC updates and platform releases.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Support integrations between Employee Central and other modules (e.g. Payroll Time Off Recruiting).
• Document configuration changes SOPs and user guides for client reference.
• Provide training and guidance to client stakeholders and junior consultants.
• Support implementation projects including managing activities such as requirements gathering solution design testing and deployment.

Collaboration & Client Engagement

• Work closely with client stakeholders AMS delivery leads and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects problems and enhancement requests.
• Provide clear updates facilitate prioritization discussions and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.

Innovation & Best Practices

• Stay current with SAP SuccessFactors updates and AMS delivery trends.
• Recommend best practices based on new product features and updates.
• Participate in release management regression testing and deployment of EC payroll platform updates.
• Skills and Qualifications
• 5 years of hands-on experience with SAP SuccessFactors Employee Central.
• Strong understanding of EC data models workflows business rules and role-based permissions.
• Knowledge of release management and SuccessFactors upgrade cycles.
• Certification in one or more SuccessFactors modules (e.g. EC PMGM LMS Comp RCM).
• Exposure to other SuccessFactors modules (e.g. GLobal Benefits EC PMGM LMS Comp RCM).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Bonus Points For

• Familiarity with ticketing tools (e.g. ServiceNow Jira) and ITIL processes.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Métis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.