Manager, Sr. Program Manager , Selling Partner Trust

The Selling Partner Trust and Store Integritys (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption such that customers and selling partners across the globe trust us and have confidence in the integrity of Amazons store. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer-centric company.

We are seeking a high-judgment Manager of Program Management to lead our Challenge Flag (CF) program an innovative initiative designed to empower sellers with a clear path to challenge incorrect enforcement decisions. This role will be instrumental in shaping how sellers appeal and resolve violations and account suspensions.

Key job responsibilities
As the Manager of Program Management for the Challenge Flag program you will lead the development and implementation of a new seller remediation experience.
- Youll partner with policy teams to review cases and implement process improvements driving cross-functional collaboration with legal policy and product stakeholders.
- Youll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes and measure the impact of these improvements for all sellers. Youll keep owners accountable to ETAs.
- Analyzing seller feedback and metrics to optimize appeal processes will be crucial as will managing program strategy and metrics communicating results to senior leadership.
- Youll support the scaling of the CF program from pilot to global implementation for millions of sellers.
- Lead a team of program managers to scale the Challenge Flag Program

About the team
Youll be joining a dynamic mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy legal product and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making intellectual curiosity and a bias for action.


- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.