Logistics & Customer Relations Manager

Surat - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Position: Logistics & Customer Relations Manager

Location: Surat

Experience: 2 - 5 Years

Industries: FMCG

Responsibilities:

Plan and execute daily dispatches for both domestic and export orders.
Coordinate with packing production and warehouse teams to ensure shipments are ready on time.
Liaise with transporters and courier partners to schedule timely pickups.
Ensure all required documentation is prepared and accurate including e-way bills invoices and dispatch slips.
Monitor shipments in transit and promptly address any logistics-related delays or issues.
Share Lorry Receipts (LR) tracking information and dispatch updates with customers in a timely manner.
Maintain professional communication with customers post-dispatch to ensure satisfaction.
Respond to basic customer queries regarding delivery timelines and shipment documentation.
Coordinate with internal sales or technical teams to escalate and resolve customer concerns when needed.
Maintain detailed and accurate records of dispatches LR logs and shipment trackers.
Prepare and update internal reports for audits and operational reviews.
Collaborate with the accounts team to ensure timely dispatch of invoices where applicable.

Required Skills

Strong verbal and written communication skills in English and Hindi/Gujarati
Proficiency in Microsoft Excel and professional email handling
Excellent organizational skills with attention to detail and consistent follow-through
Customer-oriented approach with a polite and professional tone
Ability to multitask prioritize tasks effectively and meet dispatch deadlines

Required Qualification:- Any graduation

Salary :- Upto 4.80LPA

If you are interested for this opening please send updated resume on or revert on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-

Required Experience:

Manager

Job Description:Position: Logistics & Customer Relations ManagerLocation: SuratExperience: 2 - 5 YearsIndustries: FMCGResponsibilities:Plan and execute daily dispatches for both domestic and export orders.Coordinate with packing production and warehouse teams to ensure shipments are ready o...