Senior Customer Success Manager, Nordics
Senior Customer Success Manager, Nordics
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Location: Sweden (Remote)
About the Team
At Cloudflare were on a mission to help build a better Internet. Our Customer Success team is at the center of that mission ensuring our customers unlock the full value of the Cloudflare platform. We partner with some of the worlds largest and most innovative enterprises guiding them through their journey with Cloudflare to ensure their Internet properties are fast secure reliable and scalable.
This team works closely with Account Executives Solutions Engineers Business Development and Sales Operations to drive long-term customer outcomes while fueling the sustainable growth that enables us to keep providing free services to millions worldwide.
What Youll Do
As a Customer Success Manager for Enterprise Accounts youll be the trusted advisor to Cloudflares most strategic customers across the Nordics. Youll own the post-sales relationship helping customers realize the full potential of Cloudflares global network and Zero Trust platform.
Your role is equal parts relationship management product expertise and strategic guidance. Youll build deep connections with our customers aligning Cloudflare solutions to their business priorities anticipating challenges and ensuring they achieve measurable value from their investment.
Youll be accountable for customer retention and growth leading quarterly business reviews surfacing insights from usage data and connecting customers with the right people and resources across Cloudflare. Above all youll act as the voice of the customer internallyensuring their needs shape our roadmap and how we go to market.
Key Responsibilities
Own the customer lifecycle post-contract for a portfolio of Enterprise accounts across Sweden and the Nordics.
Act as a trusted advisor translating customer business objectives into tangible outcomes with Cloudflare solutions.
Lead strategic business reviews that highlight value ROI and future opportunities.
Foster executive-level relationships while also engaging with technical stakeholders across networking security and IT.
Proactively identify risks to customer success and work cross-functionally to mitigate them.
Partner closely with Product Engineering and Marketing teams to ensure customer feedback drives continuous improvement.
Surface expansion opportunities by uncovering unmet needs and aligning them with Cloudflares platform capabilities.
Respond to customer inquiries with speed empathy and precisionalways aiming to exceed expectations.
Desired Skills & Experience
Strong communication skills in English and Swedish (written and spoken); additional Nordic languages are a plus.
Bachelors degree required.
7 years of experience in cloud security networking or SaaS in a customer-facing capacity (Customer Success Technical Account Management or Consulting).
Proven ability to engage enterprise-level stakeholders at both executive and technical levels.
Deep understanding of Internet infrastructure networking and security principlesincluding application server and network security.
Strong organizational and project management skills; able to manage multiple priorities in a fast-paced environment.
Experience analyzing customer data to generate insights and drive engagement strategies.
Familiarity with Gainsight or similar Customer Success platforms is a plus.
Demonstrated success in leading business reviews that drive customer alignment and outcomes.
Empathy curiosity and a customer-first mindset.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Manager
Employment Type
Full Time
