Business Support Officer
Business Support Officer
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Job Description
Do you have excellent attention to detail and the confidence to advise and influence colleagues and stakeholders at all levels Do you thrive in a fast-paced environment If the answers to the above are yes then this exciting opportunity could be for you.
We are currently seeking applications for a Business Support Officer. This role is central to National Records of Scotland (NRS) and will give the successful candidate an opportunity to gain insight and experience at the heart of our business.
Your role within our Business Management Unit (BMU) will provide support to the Chief Executive as well as members of the wider Executive Management Team. You will support the corporate governance boards and processes. The work is varied and interesting and at the heart of senior decision making in the organisation giving you exposure to the management of a Scottish Government public body and provides opportunities to develop a wide variety of skills.
- Provide secretariat for the NRS Governance Boards that you will support including managing the meeting arrangements and papers supporting the Chair and delivering all the secretariat requirements including drafting the minutes.
- Proactively monitor and manage CEO and NRS Senior Managers diaries and mailboxes ensuring efficient management of business priorities.
- Ensure all BMU email boxes are actively monitored by prioritising information ensuring that items are appropriately allocated actioned and followed up.
- Ensure deadlines for replies are set and met by identifying and engaging with those to within NRS and wider SG and OGDs to manage the collation of information to support the delivery of high-quality draft correspondence for CEO/Senior Manager.
- As part of the BMU team administer the NRS Complaints FOI and Ministerial correspondence systems for NRS.
- Provide support development and line management an Executive Assistant (A4).
Responsibilities
- Adaptability to change - Working.
- Delivery and decision making as speed - Working.
Communication skills and the ability to understand complex information and give clear explanations to customers are important. Remaining calm in difficult situations and maintaining a professional manner.
- Managing a quality Service Level 2
- Seeing the big picture Level 2
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.
If invited for further assessment this will consist of an interview and presentation.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Assessments are scheduled for w/c 20 October 2025 however this may be subject to change.
This role is open to internal candidates andCommon citizenshiporganisations only.
Qualifications
National Records of Scotland (NRS) is Scotlands record keeper. Our purpose is to collect preserve and produce information about Scotlands people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
NRS is a Non-Ministerial Department of theScottish Government & and our staff are partUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week we offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment todiversity and how we offer and supportrecruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guidefor further information on our recruitment and application processes.
For more information about the role please contactGraham Thomson at
Required Experience:
Unclear Seniority
Employment Type
Full Time
