Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As a Customer Success Manager youll be the primary post-sales advocate for our customers ensuring they maximize the value of their Pure Storage Evergreen//One experience. You will build and nurture trusted long-term relationships by deeply understanding their business and technical needs acting as a strategic partner and serving as their main point of contact for all things Pure. Youll orchestrate a seamless customer journey from onboarding to renewals by collaborating with internal teams to deliver a world-class experience.
WHAT YOULL DO
- Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers by establishing yourself as the subject matter expert on their Pure Storage Evergreen//One / Flex / CBS journey.
Own and drive the post-sales service delivery relationship leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction retention and growth.
Act as the customers primary advocate bridging communication and effort between customers and various internal teams including Engineering Product Management Support Sales and Executive Leadership.
Define key metrics for success and establish processes systems and tools to deliver customer growth for some of our largest and most strategic accounts.
- Up to 25% travel to visit customers as needed
WHAT YOU BRING
Demonstrated experience in a customer-facing relationship management role such as a Technical Account Manager Customer Success Manager Professional Services or Sales Engineering.
A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor.
The ability to act as a trusted advisor communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences including executives.
Strong project management skills with the ability to manage multiple projects prioritize tasks and execute detailed action plans with stakeholders and customers.
- Strong preference for fluent English plus one of: German French Swedish or Dutch
We are primarily an in-office environment and therefore you will be expected to work from the Prague or Staines office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Manager
Employment Type
Full Time
