Implementation Onboarding Specialist II
Implementation Onboarding Specialist II
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
IGEN a division of U.S. Venture is a fast-growing technology company and were growing our on-boarding team! We have developed solutions that function across numerous industries for data preparation analysis and processing. Our team excels at thinking outside the box to design efficient yet robust tools bringing innovation to life.As an Onboarding Specialist you will be responsible for assisting external clients in the onboarding of technical systems software hardware or solutions.
This position will be on-site in Appleton WI with in office expectations Monday - Thursday and options to work remote on Fridays depending on business needs.
JOB RESPONSIBILITIES
- Defines and manages the scope of the project lifespan
- Automates clients tax compliance processes using ComplyIQ software and SQL
- Utilize and design ComplyIQ workflows to increase speed accuracy and scalability of clients business
- Integrates large structured and unstructured datasets into SQL Server
- Develops data structures to collect organize cleanse and standardize data
- Solutions complex data integrity issues in heavily regulated industries
- Routinely interfaces with IGEN clients and internal teams to solution complex problems
- Provides training analysis and documentation to IGEN clients
- Provides post-production support to IGEN clients
- Builds and maintains client relationships by providing outstanding client experience
- May be involved in pre-sale demonstrations proof of concepts or scoping of onboarding projects
- Accountable for accurate tracking and reporting billable project hours
QUALIFICATIONS
- 2 years of customer onboarding or related customer support experience
- Prior experience working with SQL including experience with queries stored procedures joins and functions
- Associates or Bachelors degree in IT or relevant technical field preferred
- Excellent written and verbal skills to communicate with internal teams and external clients
- Ability to concisely communicates complicated IT concepts to non-technical end-users
- Ability to provide efficient timely dependable and courteous service to customers
- Ability to comprehend and analyze data and documents
- Strong organizational and analytical skills
- Strong work ethic and capability to thrive alone and in a team environment
- Ability to troubleshoot and resolve issues independently with little supervision
- Innate willingness to learn
- Able to apply technical expertise and experience to current processes and develop new ones
- Able to work on multiple different projects at a time
DIVISION:
IGENU.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is general U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residencyunless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment the absence of an executed recruitment Master Service Agreement there will be no obligation to any referral compensation or recruiter the event a recruiter or agency submits a resume or candidate without an agreement U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers shall be deemed the property of U.S. Venture.
U.S. Venture Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender gender identity or expression marital status age national origin disability veteran status genetic information or other protected characteristic. If you need assistance or an accommodation due to a disability you may call Human Resources at .
Required Experience:
IC
Employment Type
Full-Time
