Advisory Solution Consultant Customer & Industry Workflows (Energy & Utilities)

What Youll Do

As a Advisory Solution Consultant specializing in the Energy & Utilities (E&U) industry you will act as a trusted technical advisor to prospective and current customers. Youll lead the technical sales strategy for ServiceNows CRM product portfolio (CSM FSM SOM) demonstrating how our Customer & Industry Workflows enable transformation across both B2B and B2C utility operationsfrom grid modernization and asset maintenance to customer support and service orchestration.

You will work closely with account teams and customers to:

• Craft tailored demos and solution narratives that resonate with utilities managing generation transmission and distribution across electric gas and water operations.
• Understand use cases such as field force dispatch metering & service order workflows customer self-service and regulated SLA commitments.
• Collaborate with AEs Solution Sales Product and Implementation partners to deliver industry-aligned value messaging and product fit.
• Conduct workshops discovery sessions and executive briefings with customer personas ranging from field ops leaders and CX executives to IT and digital transformation officers.

Key Responsibilities

• Partner with AEs to build pipeline qualify opportunities and execute presales motions across regulated E&U accounts.
• Create and present tailored CRM product demonstrations both scripted and ad-hoc using customer-relevant scenarios.
• Lead discovery engagements to uncover operational inefficiencies across call centers mobile field operations and customer service departments.
• Align CRM use cases to utility industry trends: energy transition workforce transformation regulatory compliance grid reliability DER integration and customer experience modernization.
• Articulate value propositions around ServiceNows single platform approach data model and AI/automation capabilities.
• Contribute industry insights and thought leadership to deal strategy RFPs and executive presentations.

Qualifications :

What You Bring

• 7 years in presales solution consulting or technical sales roles within enterprise software
• Experience with CRM FSM or CX platforms (e.g. Salesforce Oracle SAP Microsoft ServiceNow IFS)
• Deep understanding of the Energy & Utilities sector including operational workflows and business models (e.g. field services outage management asset maintenance T&D operations call center modernization)
• Proven ability to influence technical decisions and win strategic deals by articulating business value
• Confidence in facilitating discovery workshops whiteboarding and technical storytelling
• Experience navigating large matrixed utility orgs and working cross-functionally with AE SE and delivery partners

Preferred Qualifications

• Hands-on experience with ServiceNows CSM FSM or SOM applications
• Familiarity with utility-specific use cases: customer outage reporting field work dispatch B2B service portals metering disputes SOM/CPQ integrations with CIS/OMS systems
• Industry certifications or exposure to frameworks like ITIL SAFe FERC/NERC ISO55000
• Experience presenting to VP and C-level audiences (Operations Customer Service CIO Field Services)
• Ability to explain both business and technical topics clearly to a wide range of stakeholders
• Bachelors degree or equivalent experience

Other Details

• Remote-first role with ability to support customers across all U.S. regions
• Some travel (up to 30%) required for client meetings workshops and industry events
• You will be aligned to a specialist solution consulting team focused on CIWF with heavy collaboration across product and industry teams

About ServiceNows CRM Platform

ServiceNow Customer & Industry Workflows redefines CRM for regulated industries by combining case management field service contract & order orchestration and AI/automation into a unified experience across all customer touchpoints. Our platform serves as a system of action for Energy & Utilities providers looking to modernize their operations and deliver mission-critical services with speed and resilience.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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