Customer Service Supervisor
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Job Location:
Hicksville, OH - USA
Monthly Salary:
$ 65000 - 80000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Functions Duties Responsibilities and Position Qualifications:
Were not just a workplace - were a Great Place to Work certified employer!
Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
LOCATION: 250 Miller Place Hicksville NY 11801
HOURS: 8:30am-5pm (flexibility required); Monday to Friday
FULL TIME: Benefits Eligible
In this role you will:
Oversee workflow for the department.
Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members.
Motivate and utilizes staff effectively through fostering a positive supportive work environment.
Support departmental staff in the performance of their duties.
Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s.
Provide support to the joint venture and attend joint venture related meetings as advised.
Communicate via phone face-to-face and email with other departments in the lab for problem resolution.
Schedule employee shifts and breaks; responsible for coverage whenreplacements cannot be found
Approve time off and overtime
Documents and records employee productivity
Documents performance issues and address them accordingly as well as complete annual performance assessments.
Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients.
Participate in the interview and selection process of candidates.
Oversee training of new employees and retraining for existing employees.
Continuously communicates with patients and doctors offices and internal departments.
All you need is:
2 year Associated Degree or equivalent.
Minimum 5 years working in a customer service driven environment.
Minimum 1 year Supervisory experience preferred.
Excellent customer service skills including excellent oral and written communication.
Ability to handle a heavy call volume
Excellent interpersonal skills with management team members patients clients and partners.
Ability to make immediate decisions and sound judgment calls.
Proficient skills in keyboard and operating computer system.
Leadership abilities to successfully coach counsel and motivate staff while maintaining composure and professionalism.
Proper judgment when exposed to confidential information.
Creative problem solving skills.
Salary minimum to max is $65000 to $80000. Pay is commensurate with experience; geographic differentials to the pay range may apply.
Sonic Healthcare USA reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race color religion sex (including pregnancy) or national origin.
Well give you:
Appreciation for your work
A feeling of satisfaction that youve helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance including Paid Time Off and Paid Holidays
Competitive benefits including medical dental and vision insurance
Help saving for retirement with a 401(k) plus a company match
A sense of belonging were a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40Work Shift:
1st Shift (United States of America)Job Category:
Laboratory OperationsCompany:
Sunrise Medical Laboratories Inc.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
