Manager, Business Systems
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 108000 - 177000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!
How you will make a difference:
Iterables RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help admin tools and support end users in tools such as Salesforce Outreach Gong Datafox LeanData and Chili Piper. You will report to the Senior Manager Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you please apply as we value applicants for the skills they bring beyond a job description.
Youll get to:
- Manage integrated applications and third party suppliers including: Salesforce Leandata Outreach Gong Chili Piper and other Sales Marketing Solutions Partnership and Customer Success technologies
- Translate user story requests into workable requirements and Salesforce elements and document technical specifications and the associated test cases
- Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications and ensure solutions are scalable and in line with best practices
- Support our existing GTM tools and drive increased adoption across the team
- Manage reports and dashboards structure both ad-hoc and for strategic initiatives
- Own create and maintain both internal and external documentation
- Support end-users of the Salesforce platform and integrated tools
- Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
- Monitor system health and performance including proactively identifying and improving system processes
- Maintain and improve data cleanliness
- Build and maintain architecture of our GTM technologies including managing efficiency usage and consolidation of said technologies
We are looking for people who have:
- Experience building and executing a GTM tools strategy
- Experience using the following in Salesforce: APEX flow process builder custom fields and objects workflows validation rules page layouts record types and bulk data load utilities (e.g. Data Loader)
- Deep understanding of Salesforce security including how OWDs sharing rules profiles roles and permission sets impact visibility and editing
- Understanding of how to manage troubleshoot and integrate tools into Salesforce
- Strong project management skills and ability to communicate cross-functionally
- Interest in and ability to learn administration of new tools
Bonus points:
- Experience administering Salesforce for a 550 person instance
- Knowledge of administering Outreach or Chili Piper a big plus
- Certifications (a plus)
- Salesforce Certified Administrator
- Salesforce Senior Certified Administrator
- Any other Salesforce Certifications
- Familiarity with Salesforce CPQ
- Familiarity with Apex
- Experience providing support to a SFDC instance in a hyper-growth SaaS company
Perks & Benefits:
- Paid parental leave
- Competitive salaries meaningful equity & 401(k) plan
- Medical dental vision & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $108000 - $177000. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and addition we offer perks such as generous stipends for health & fitness and learning & development among others.
Recruitment Disclaimer:
Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail Yahoo mail Hotmail etc.
- Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc.).
- Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website Careers page: LinkedIn Jobs page: is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals/entities whenever such phenomena any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Key Skills
- Design Engineering
- Corporate Communications
- ABB
- Bpcs
- Application Support
About Company
The cross channel marketing platform that powers unified customer experiences, and empowers you to create, optimize, and measure every customer interaction.
