Scheduler Physician Office Tuckahoe Orthopedics & Physical Therapy

About Us

As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Scheduler - Physician Office - Tuckahoe Orthopedics & Physical Therapy - Richmond VA

Full Time - Monday -Friday

PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION

Under the supervision of the Department Supervisor or Manager the Scheduler is responsible for accurately scheduling register verifies pre-authorization and referrals are on file confirms and maintains patient diagnostic appointments surgeries and/or medical consultations scheduling and pre-registering patient appointments for all designated departments in addition to performing tasks related to these functions in a work queue and incoming call requests for the Bon Secours - Tuckahoe Orthopedics clinics hospitals and ambulatory surgery center.

The Scheduler accurately obtains required information for hospital and physician records governmental requirements billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.

The workday is Monday through Friday.

Cross training to supporting the Patient Service Representative team as needed.

ESSENTIAL JOB FUNCTIONS:

• Direct accuracy for scheduling patient appointments and accurately performs record specific information of each patient chart.
• Notify appropriate staff members of special needs and/or interpretation services for visit.
• Enter appropriate data into demographics insurance guarantor PCP etc. including workers compensation and third-party payor information.
• Answers phone and communicates with Physicians clinical team and leadership when needed to build daily schedules including adjusting daily templates for provider time off.
• Works with minimal supervision.
• Contacts and confirm appointment with outside organization for internal and outgoing referrals.
• Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by leadership.

REQUIRED QUALIFICATIONS:

The following qualifications are the minimum requirements necessary to adequately perform this job. However any equivalent combination of experience education and training which provides the necessary knowledge skills and abilities would be acceptable subject to any legal and/or regulatory requirements.

• HS Diploma
• One year computer experience required.
• Requires strong customer service skills.
• Interpersonal oral and written communication skills
• Good working knowledge of medical terminology

PREFERRED QUALIFICATIONS:

• Bi-lingual not required.
• Graduate from a Junior College or two years of college considered.
• Must be able to type 50 words per minute with accuracy.
• Experience in a customer service setting.

OTHER FUNCTIONS:

• Clear distinct diction and audio acuity is essential for communicating with physicians visitors and co-workers.
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians staff and management.
• Effectively cope with typical job stress.
• Document work processes as required.
• Perform other duties as assigned.
• Adheres to Bon Secours and St. Francis Health System rules regulations and polices.
• Performs other duties as assigned. Assists and supports other departments when needed.
• Role models professional behaviors always approaches and attitudes particularly in stressful and conflicting situations.
• Consistently presents a professional image for Bon Secours Medical Group

BON SECOURS MISSION VALUES CUSTOMER ORIENTATION AND

CONTINUOUS QUALITY IMPROVEMENTS FOCUS:

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer treating each patient staff member and community in a dignified manner with respect kindness and understanding and subscribing to the organizations commitment to quality and service.

The above statements are intended to describe the nature and level of work being performed by individuals assigned to this classification and are not to be construed as an exhaustive list of all job duties. This document does not create an employment contract and employment with Bon Secours Health System is at will.

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status