Senior Full-stack Software Engineer

The Digital Initiatives Team is seeking a Senior Full-stack Software Engineerto join our Segment Tech this role you will play a key role in enhancing our Adobe Experience Manager (AEM) platform with the addition of GenAI and Platform related projects. The ideal candidate will have proven experience administering AEM within an AWS environment and a strong understanding of platform operations user management and system optimization. This role involves maintaining and scaling our existing AEM infrastructure supporting asset and content delivery managing dispatcher configurations and ensuring platform performance and security. If youre passionate about digital platforms and thrive in a dynamic collaborative environment we invite you to join our team and help drive innovative digital solutions.

Position Responsibilities

• Lead the GenAI and Power Platform development and Cloud migration within the squad.
• Provide expert-level troubleshooting and support during deployments upgrades and testing cycles.
• Lead incident response efforts including root cause analysis and preventive action planning.
• Design and implement automation solutions to streamline platform operations and reduce manual effort.
• Develop custom monitoring scripts and dashboards using tools like PowerShell shell curl and third-party platforms (e.g. Splunk New Relic).
• Ensure optimal performance availability and reliability of AEM environments (Author Publisher Dispatcher).
• Collaborate with vendor-managed services and internal infrastructure teams for SSL certificate renewals patching and system upgrades.
• Perform routine maintenance tasks such as package cleanups dispatcher cache purging and log rotation.
• Enforce deployment governance policies aligned with enterprise change management frameworks.
• Review deployment requests for completeness technical accuracy and compliance with standards.
• Track KPIs and deployment metrics to ensure SLA compliance.
• Maintain comprehensive documentation including SOPs runbooks and troubleshooting guides.
• Serve as a liaison between application teams release engineering and platform support to ensure alignment and transparency.
• Mentor junior analysts and contribute to a culture of continuous learning and process improvement.

Required Qualifications

• Years of Experience: 710 years in platform engineering system administration or enterprise application support.
• Specific Experience: Proven experience managing Adobe Experience Manager (AEM) environments including Author Publisher and Dispatcher components.
• Technical Expertise:
  • Deep understanding of AEM platform architecture dispatcher configurations package management and SSL lifecycle.
  • Proficiency in automation and scripting (Power Automate Bash PowerShell curl).
  • Familiarity with Python JavaScript or Groovy for advanced automation.
  • Experience with enterprise change management platforms (ServiceNow Jira).
  • Knowledge of monitoring tools (New Relic Splunk Datadog).
• Education: Bachelors degree in Computer Science Information Technology or related discipline.
• Licenses: Not required.
• Work Setup: Hybrid work arrangement supporting North America stakeholders. Must be willing to report to our office in Quezon City.

Preferred Qualifications

• Experience designing and implementing multi-tool automation frameworks.
• Exposure to cloud platforms (AWS or Azure) for hosting and scaling AEM.
• Familiarity with CI/CD pipelines and tools like Adobe Cloud Manager Jenkins or GitHub Actions.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .