Fraud Activity Agent (French)

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. Were looking for a French speaking Fraud Activity Agent for their offices in Barcelona.

Position: Fraud Activity Agent

Location: Barcelona Spain

Employment type: Full-time on-site

Remuneration: Base salary performance bonus.

DUTIES AND RESPONSIBILITIES:

• Investigate and verify suspicious or high-risk activity using internal tools guidelines and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases follow up on outstanding documentation and escalate when necessary
• Maintain detailed and accurate records of investigations actions and outcomes
• Communicate professionally and effectively in sensitive or escalated situations
• Apply knowledge of risk indicators fraud patterns and process insights to prevent and mitigate risk
• Identify opportunities to improve workflows share recommendations and support process enhancements
• Demonstrate sound judgment independence and professionalism when handling high-impact cases

REQUIREMENTS:

• Fluent in French (C1) with proficiency in writing and written. As well as proficiency in English (at least B2).
• Strong analytical problem-solving and critical thinking skills
• Prior experience in fraud prevention risk management or back-office support (minimum 6 months preferred)
• Proven ability to meet or exceed performance targets and maintain professional standards
• High level of integrity reliability and accountability in all tasks
• Strong interpersonal skills including active listening empathy and adaptability
• Experience handling complex or escalated cases with professionalism
• Proficiency with research and support tools (knowledge bases search engines CRMs shipment tracking systems etc.)
• Familiarity with operating systems (iOS Android Windows) and ability to explain them clearly
• Attention to detail accuracy and autonomy in daily work
• Ability to perform under pressure make well-reasoned decisions and apply root-cause analysis
• Willingness to share best practices contribute to team improvements and continuously learn
• Dependable punctual and committed to maintaining a positive and professional work ethic

BENEFITS:

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes tools and products.
• Modern office facilities in a convenient central location.