Ecommerce Marketplace Account Support Specialist

Ecommerce Marketplace Account Support Specialist

Location: Remote (WW)
Compensation:

• LATAM: $1500 $1800/month
• South Africa: $1800/month
• Philippines: $1200 $1500/month

Industry: Home Improvement / Ecommerce
Schedule: Full-Time aligned with EST business hours

About the Role

Our client is a well-established home improvement business with a strong presence on Amazon and an expanding footprint across Walmart Lowe s Home Depot and Shopify. They pride themselves on delivering high-quality products and exceptional customer experiences.

As they continue to grow we are seeking a proactive detail-oriented and solutions-driven Ecommerce Marketplace Account Support Specialist to join their team. This role bridges offshore support and marketplace management taking ownership of complex catalog issues analyzing trends and supporting escalations.

Key Responsibilities

Catalog & Content Support

• Create update and maintain product listings across Amazon Walmart Lowe s Home Depot and Shopify (manual uploads and bulk files).
  
• Troubleshoot higher-level catalog issues such as parent/child variation errors suppressed listings or image upload failures.
  
• Ensure compliance with marketplace requirements and optimize for discoverability.
  
• Example: Offshore support flags a suppressed listing you investigate resolve root cause and document the fix.
  

Reporting & Analysis

• Maintain weekly/monthly reports tracking sales traffic and catalog health.
  
• Provide actionable insights for example linking sales dips to competitor promotions or SEO/content gaps.
  
• Identify recurring catalog issues and propose systemic fixes.
  

Administrative & Escalation Support

• Draft and submit performance appeals Plans of Action and case escalations.
  
• Act as point of contact for complex cases escalated by offshore support (e.g. stranded inventory variation merges).
  
• Example: Handle brand not recognized errors by investigating trademark details opening Brand Registry cases and following through.
  

Promotions & Enhanced Content

• Support execution of promotions coupons and deals across platforms.
  
• Upload and troubleshoot A content Storefronts and brand assets.
  
• Example: Ensuring seasonal promotions apply correctly and comply with MAP rules.
  

Customer Service Support

• Manage escalations on A-Z claims chargebacks and negative feedback requiring strategic handling.
  
• Support review management by investigating causes and coordinating fixes.
  

Required Experience

• 2 years of Amazon catalog/account management experience.
  
• Exposure to at least one other marketplace (Walmart Lowe s Home Depot or Shopify).
  
• Familiarity with bulk uploads flat files and catalog troubleshooting.
  
• Strong Excel/Google Sheets skills (pivot tables VLOOKUP data validation).
  
• Experience with collaboration tools (Asana Slack Dropbox Gmail).
  
• Excellent written and verbal communication skills.
  
• Reliable remote setup (internet workspace computer).
  

What Success Looks Like

• Catalogs are clean consistent and compliant across platforms.
  
• Escalated issues resolved quickly with minimal disruption to sales.
  
• Reports provide both numbers and actionable insights.
  
• Offshore support is empowered to handle routine issues; you manage escalations.
  
• Patterns spotted early with systemic fixes recommended.
  
• Critical thinking consistently applied to problem solving.