ServiceNow Business Analyst

Dallas - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Key Responsibilities:

Requirement Gathering & Analysis:
1. Collaborate with stakeholders to understand and document business needs and processes.
2. Conduct gap analysis to identify opportunities for process improvement and automation within the ServiceNow platform.
3. Translate business requirements into technical specifications user stories and functional designs.
Solution Design & Implementation:
1. Design and document efficient and scalable ServiceNow workflows integrations and customizations.
2. Assist technical teams in configuring ServiceNow applications to meet business requirements.
3. Ensure solutions align with industry best practices and company policies.
Testing & Validation:
1. Collaborate with QA teams to define test scenarios and create test cases.
2. Conduct User Acceptance Testing (UAT) to validate functionality and ensure it meets business needs.
Stakeholder Management & Communication:
1. Act as a liaison between business users and development teams.
2. Facilitate workshops and meetings to gather input and communicate progress.
3. Provide status reports and build positive relationships with clients and project teams.
Platform Expertise & Optimization:
1. Maintain a strong understanding of the ServiceNow platform particularly modules like ITSM (Incident Problem Change Request) and CSM.
2. Monitor ServiceNow performance and usage to identify enhancement opportunities and contribute to roadmap planning.
3. Stay informed about new ServiceNow features and capabilities to leverage them effectively.

Key Responsibilities: Requirement Gathering & Analysis: Collaborate with stakeholders to understand and document business needs and processes. Conduct gap analysis to identify opportunities for process improvement and automation within the ServiceNow platform. Translate business requirements i...