Operations Team Lead

About Us:
Future Express is a leading logistics and supply chain solutions provider specializing in freight forwarding customs clearance and end-to-end supply chain management. With a commitment to excellence and innovation we empower businesses to optimize their operations and achieve success in an ever-evolving global market.

We are seeking a dynamicOperations Team Lead to join our team and drive operational efficiency across our logistics and supply chain processes.

Key Responsibilities:

• Team Leadership:
  • Lead and mentor a team of operational staff fostering a collaborative and performance-driven culture.
  • Oversee daily operations ensuring that tasks are completed efficiently and meet company standards.
  • Conduct regular team meetings to communicate goals performance metrics and areas for improvement.
• Operational Management:
  • Manage and streamline end-to-end logistics and supply chain processes including freight forwarding import/export operations and customer delivery timelines.
  • Ensure compliance with international trade regulations customs requirements and company policies.
  • Develop and implement operational strategies to improve efficiency and reduce costs.
• Performance Monitoring:
  • Analyze key performance indicators (KPIs) to identify areas of improvement and drive operational excellence.
  • Prepare detailed reports on operational activities performance metrics and process improvements.
• Customer Focus:
  • Collaborate with clients to understand their needs and ensure timely resolution of issues.
  • Ensure high levels of customer satisfaction by maintaining efficient and reliable operations.
• Cross-Functional Coordination:
  • Work closely with other departments such as Sales Finance and Customer Service to align operational activities with company objectives.
  • Coordinate with external stakeholders including suppliers vendors and regulatory bodies to maintain smooth workflows.

Qualifications and Skills:

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
• 7-10 years of experience in logistics supply chain freight forwarding or import/export industries with at least 2 years in a team leadership role.
• Strong understanding of logistics operations international trade regulations and customs processes.
• Proven ability to lead and inspire teams driving accountability and high performance.
• Excellent organizational and problem-solving skills with a results-driven approach.
• Proficient in MS Office Suite and logistics management systems (LMS).
• Strong communication skills in written English.