Customer Service Manager
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Job Location:
Corona, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
24-09-2025
Vacancies:
1 Vacancy
Job Summary
Description
The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment we encourage you to apply!
Responsibilities:
- Oversee and lead the customer service team to ensure high levels of customer satisfaction
- Develop and implement strategies to improve customer service processes and procedures
- Handle escalated customer inquiries and provide resolutions in a timely manner
- Train mentor and coach customer service representatives to enhance their skills and performance
- Monitor team performance metrics and generate reports for management review
Requirements:
- Proven experience in a customer service management role
- Excellent communication and interpersonal skills
- Strong leadership abilities with a focus on team development
- Ability to analyze data and identify areas for improvement
- Proficiency in customer service software and CRM systems
- Detail-oriented with a customer-centric approach
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
