HybridLocal Desktop Support Engineer
HybridLocal Desktop Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hybrid/Local Desktop Support Engineer/Windows Admin (12) with hardware/software/network troubleshooting O365 AD/ADFS/SAML/AWS SharePoint Exchange Server VPN RDP MS Teams softphones Powershell Mobility/EMS ITIL experience
Location: Atlanta GA (DOAS)
Duration: 9 Months
Local candidates only as they will be required to come to the office per a hybrid work schedule
Skills:
Proven expertise in O365 AD Exchange Server Windows VPN RDP MS Teams Required 10 Years
Necessary Skills and Qualifications:
10 years of IT experience.
Proven expertise in Office 365 Active Directory Exchange Server Windows operating systems desktop deployment VPN RDP and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Enterprise Mobility Security (EMS) a plus.
3 years of experience with Active Directory Domain Services (AD DS) upgrade consolidation and migration projects.
2 years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues efficiently.
Experience in coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g. Windows Server Office 365 Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Description:
The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators.
Position Overview:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agencys core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support systems administration and team leadership with the ability to guide the resolution of complex technical issues coordinate with third-party vendors and implement solutions that enhance overall IT service delivery.
Primary Responsibilities:
Provide Complex Issue Resolution: Serve as the escalation point for technical issues guiding the team in troubleshooting and resolving hardware software and network problems.
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems: Ensure proper management and support of technologies including Office 365 Active Directory Exchange Server Microsoft Teams softphones VPN RDP and Windows operating systems.
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation: Ensure comprehensive documentation of systems processes and troubleshooting procedures for team reference and knowledge sharing.
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Employment Type
Full-time
