Sales Integration Team Leader (Cape Town)

Discovery Connect (Cape Town)

Sales Integration Team Leader

About Discovery

Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart self-driven people to be their best. As global thought leaders Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.

Were looking for driven ambitious individuals who thrive in fast-paced environments and are passionate about making a difference. Whether your background is in banking insurance or outbound telesales if youre motivated to succeed and want to be part of a team thats committed to our core purposemaking people healthier and protecting and enhancing their livesthis is your moment.

At Discovery Connect we dont just offer jobswe offercareers. Join a well-established market-leading company where your growth is supported your achievements are celebrated and your potential is unlocked.

Job Description

The Discovery Integration Team Leader is responsible for leading and managing a high-performing team of Discovery Integration Specialists and Lead Generation Agents. This role ensures the achievement of sales penetration and lead generation targets while maintaining exceptional client experience and compliance standards.

The Discovery Integration Team Leader will:

• Drive performance through effective coaching mentoring and motivation.
• Oversee daily operations including pipeline management lead allocation and campaign execution.
• Monitor and report on key performance metrics for both Integration Specialists and Lead Gen Agents.
• Ensure adherence to compliance quality and service standards.
• Collaborate with internal stakeholders to optimize processes and improve conversion rates.
• Foster a culture of accountability continuous improvement and client-centricity.

This role requires a leader who cancreate clarity and consistency within the sales team to deliver exceptional results. The ideal candidate willlead with conviction and passion fostering a culture of accountability collaboration and high performance. They must be able toinspire coach and develop their teamwhile driving operational excellence and ensuring every client interaction reflects Discoverys core purpose of making people healthier and enhancing their lives.

Key Outputs

The successful individual will be required to perform on but not limited to the following key outputs:

• Achieve team sales and lead generation targets.
• Manage and optimize lead flow between Lead Gen Agents and Integration Specialists.
• Conduct regular performance reviews and implement development plans.
• Ensure accurate reporting and data integrity across systems.
• Drive engagement and morale within the team.
• Identify training needs and facilitate skills development.
• Handle escalated client queries and resolve issues promptly.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Strong leadership and people management skills.
• Ability to inspire and motivate a sales team.
• Excellent communication and interpersonal skills.
• Analytical and data-driven decision-making ability.
• Resilient adaptable and solutions oriented.
• Strong organizational and time management skills.

Qualification & Experience

• Matric(essential).
• NQF Level 5 qualification.
• RE5 as a minimum RE1 advantageous.
• Minimum35 years sales experience with at least2 years in a management or leadership role.
• Must have experience in banking insurance or outbound telesales environments.
• Discovery product knowledge advantageous (Life Health Insure Bank Vitality).
• PC literacy(MS Office proficiency).

Beneficial:

• Tertiary qualification particularly in business finance or management.
• An understanding of financial planning principlesand multi-product integration strategies.
• Strong business management acumen including strategic planning resource allocation and performance optimization.
• Experience indata-driven decision-makingand leveraging analytics to improve sales performance.
• Exposure todigital sales platforms and virtual engagement tools.
• Proven ability tolead change initiativesand drive adoption of new processes or technologies.
• Familiarity withcompliance and regulatory frameworkswithin financial services.
• Coaching and talent development experience with a track record of building high-performing teams.

EMPLOYMENT EQUITY

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.