Customer Service Manager
Customer Service Manager
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Job Description
What You Will Do at ODM:
Office:Operations
Bureau: Business Operational Support
Classification: Customer Service Manager (PN )
Job Overview:
As the Eligibility & Special Projects Manager in the Office of Operations Ohio Department of Medicaid (ODM) your responsibilities will include:
- Leading and managing a unit responsible for processing Medicaid eligibility renewals determinations and data corrections in the Ohio Benefits system
- Managing unit projects for completion and accuracy and report to bureau leadership
- Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team
- Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures
- Coordinating development and implementation of procedures for special eligibility determination completion
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
12 mos. trg. or 12 mos. departmental operations & programs policies & procedures for assigned agency; 12 mos. trg. or 12 mos. federal & state laws regarding operation of assigned agency; 1 course or 3 mos. public relations; 1 course or 3 mos. applications of mathematical analytical &/or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos. public speaking speech or communication; 6 mos. trg. or 6 mos. supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Customer Service
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWines agenda for Ohios future. To ensure Ohio is the best place to live work raise and family and start a business we must have strong schools a great quality of life and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governors vision. As the single state Medicaid agency responsible for administering high-quality person-centric healthcare the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Supplemental Information:
Compensation is as listed on the posting unless required by legislation or union contract.
The work location of this position is 50 West Town Street Columbus Ohio 43215. You will be required to report to this work location full-time if selected.
Travel required as needed. Must provide own transportation. Or in order to operate a state vehicle you must have a valid drivers license from state of residence.
Resumes and/or attachments are not reviewed. Therefore please provide detail in the work experience section of your application.
Required Experience:
Manager
Employment Type
Full-Time
