Open Jobs Senior Retail Manager Retail Manager
Open Jobs Senior Retail Manager Retail Manager
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Job Description
SEPHORAis the worlds leading omni-channel prestige beauty retail brand and a division of LVMH Moët Hennessy Louis Vuitton. We have 6 stores in Hong Kong locating at IFC Mall Windsor House K11 Art Mall K11 Musea APM and New Town Plaza.
At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.
We are seeking a dynamic and passionate Retail Manager to join our Hong Kong Retail team. Reporting to General Manager he or she will take ownership of commercial management and strategic planning of the networks expansion while driving the entire retail team on achieving commercial objectives such as sales shop profit conversion rate average basket size IPT service indicators etc. He or she will also be responsible to creating an enthusiastic store culture and successful sales environment focusing on our Sephora DNA and Sephora Experiences. This is your opportunity to bring your passion share your knowledge and make your mark at a leading global beauty retailer.
You will shine here if you enjoy
Sales & Shop Profit Management.
Forecast budget and manage sales budgets as well as the shop profit for each store
Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving short to long-term sales and profit objectives with emphasis on store profitability cost control efficiency and store capability
Promote and drive growth through continuous improvement and sharing of best practices
Analyse business trends across sales within each store region and the network on regular basis and conduct deep-dive analysis on selected stores when needed
Evaluate information related to sales promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth
Operation Excellence
Ensure Store Operations Manual are fully implemented in stores through education and reinforcement
Revisit processes and procedures when needed to drive both operation efficiency and control
Own the store audit process to evaluate the stores and devise action plans to sustain / improve operation excellence and audit score results as a key KPI
Collaborate with retail managers across region for regional and global Best Practices sharing and ideas exchange
Customer Experience
Focus on the customers omni experience to lead the beauty revolution and differentiate Sephora from other beauty retailers to drive customer obsession and loyalty
Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in store and online
Ensure the store casts are fully onboard and embrace the omni strategies of Sephora
Cultivate an enjoyable shopping environment aligning to Sephora DNA.
Incorporate innovations and technology advancement to enhance the in-store experience
- Ensure store maintenance is executed in timely and complete manner
Team Management and Development
Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams
Develop motivate and inspire the team with in-store observations trend analysis and feedback
Work with HR to identify develop and retain key talents to become future Store Management Teams
Partner with HR & Training to build and promote store culture aligning to Sephora DNA
Store Network Growth Strategies & Expansion.
Support General Manager in evaluating existing network efficiency & profitability and future network potential
Provide regular in-depth analysis of the over and under-performing stores and work with General Manager to improve the performance
Keep up to date with our competitors and market predict its evolution and anticipate action steps to adapt to new tendencies or trends
Lead and collaborate with other teams such as Construction Project IT Merchandising HR Finance Supply Chain and Marketing to open new stores within set timeline
We would love to hear from you if
You have a Bachelor Degree holder with minimum 8 years professional operation experience working in retail
You preferably have beauty background but not a must
You are passionate in customer service & beauty with strong attention to details
You have excellent influential leadership style to lead motivate inspire and develop teams in achieving profits and operational excellence
You are an excellent people builder with collaborative style
You are operations-minded and hands-on with a readiness to spend time in stores to help store team to solve issues
You are able to take up a Million-dollar project management to time budget and high quality
You have strong analytical skills and able to derive conclusion and actions from numbers / data
You are result-oriented with proven ability to set KPIs to achieve sales and profitability targets
You have good understanding of the big picture and mid to long term plan while keeping reactivity and agility in the short term
You have excellent command of spoken and written Cantonese Chinese and English
While at Sephora youll find:
Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference
Join us and belong to something beautiful!
Required Experience:
Manager
Employment Type
Full-Time
