Head of People Services

At ING were building a culture of agility resilience and innovation. Youll be part of a collaborative HR team that values continuous improvement and employee experience. We offer flexible working a supportive environment and the opportunity to make a real impact.

Are you a visionary HR leader with a passion for operational excellence strategic transformation and delivering exceptional employee experiences

ING Australia is looking for a Head of People Services to lead a high-impact team at the heart of our HR this pivotal role youll oversee the full spectrum of HR operationsfrom systems and vendor management to compliance risk and service deliverywhile driving innovation and continuous improvement across the employee lifecycle.

Youll be instrumental in shaping the future of our HR service model collaborating with global stakeholders and championing a culture of agility resilience and inclusion. If you thrive in complex environments and are ready to make a meaningful impact this is your opportunity to lead with purpose and drive change at scale.

What youll do

• Lead the delivery of HR operational services across Centralised and Local People Services (CPS/LPS)
• Oversee HR systems (Workday ADP Rely) and ensure data governance and compliance
• Manage key HR vendors including RPO screening payroll and CPS
• Drive continuous improvement and local execution of global HR projects
• Lead WHS programs Workers Compensation and wellness initiatives
• Ensure HR risk management compliance and reporting (RCSA SoX etc.)
• Champion organisational change and transformation with a people-first approach
• Lead and develop a high-performing resilient and inclusive HR team
• Deliver accurate and timely HR operational services to support and enhance employee experience

What were looking for

• 10 years experience across HR disciplines including team leadership
• Excellent knowledge of Australian employment law and financial services regulation
• Proven experience in vendor management WHS and organisational transformation
• Expertise in HRIS systems (Workday/SAP) data-driven decision making and project delivery
• Exceptional stakeholder management and communication skills
• Experience with global HR collaboration and the Ulrich service delivery model (nice to have)

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Skye Griffiths on

Applications close on 29th September 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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