Operations Manager 5

DISCLOSURE - MULTI-EMPLOYER ROLE:

This W-2 hourly Operations Manage 5 position includes responsibilities that span across the following 14 separate but organizations:

FOCUS #1 HOLBROCK ESTATES AT 809 N ROSE STREET LLC

FOCUS #2 HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD LLC

FOCUS #3 HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE LLC

FOCUS #4 HOLBROCK ESTATES AT 1638 RUXTON AVENUE LLC

FOCUS #5 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC

FOCUS #6 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC

FOCUS #7 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC

FOCUS #8 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC
FOCUS #9 UNITY SHARED LIVING LLC

FOCUS #10 ROSE HILL SHARED HOUSING LLC

FOCUS #11 BEACON CO-LIVING LLC

FOCUS #12 HARBORVIEW COMMONS LLC

FOCUS #13 CEDAR GROVE LIVING COLLECTIVE LLC

FOCUS #14 OAKSHADE COMMUNITY LIVING LLC

You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of each company with hours responsibilities and compliance obligations tracked separately for each.

This role is structured as a 40-hour per week position with time allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care each employer will manage its own onboarding HR and compliance processes in accordance with applicable laws and organizational policies.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

POSITION TITLE: Operations Manager

DIVISION: Operations

ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer in absence of Operations Operations Officer)

CLASSIFICATION:

This is a full-time W-2 employee position totaling 40 hours per week with hours allocated across three affiliated companies as follows:

• HOLBROCK ESTATES AT 809 N ROSE STREET LLC:
  Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)
  
• HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

• HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

• HOLBROCK ESTATES AT 1638 RUXTON AVENUE LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC:
  Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)
• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• UNITY SHARED LIVING LLC:
  Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)
  
• ROSE HILL SHARED HOUSING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• BEACON CO-LIVING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• HARBORVIEW COMMONS LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• CEDAR GROVE LIVING COLLECTIVE LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• OAKSHADE COMMUNITY LIVING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

While each assignment is classified as part-time under its respective entity the combined schedule constitutes a full-time position across the organization network.

WORK SCHEDULE: Monday - Friday from 8:00 AM to 5:00 PM. With the exception of the weekly meetings most hours should not overlap those of the Operations Manager 5. (on-call availability required for after-hours emergencies and manager coverage)Facility operations staff support regulatory compliance and direct oversight of residential services in the absence of the Facility Director

COMPENSATION: Compensation for this position ranges from $18.00 to $25.00 per hour and is commensurate with experience expertise verified credentials and available company budget.

In addition to hourly wages eligible employees may receive a comprehensive benefits package that includes:
Paid Time Off (PTO)
Family and Medical Leave
Health Medical and Dental Insurance Reimbursement or health insurance coverage as available
Supplemental Health and Disability Insurance Options
Retirement Savings Plan
Professional Development Support and Continuing Education Opportunities

ANTICIPATED TRAVEL: Regular travel between program sites within Maryland Washington D.C. and Virginia. 50% of the time. No additional compensation for travel.

PHYSICAL DEMANDS: Regularly walk stand or stoop; occasionally lift carry push pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

WORKING CONDITIONS:

• Community-based and facility-based work environments
• High interaction with residents staff external providers and emergency personnel
• Must be available to respond to emergencies including after-hours coverage when delegated

DUTIES AND RESPONSIBILITIES:

• Conduct a shift change meeting daily with the oncoming Operations Supervisor
  
• Conduct a shift change meeting daily with the off going Special Police Officer
  
• Ensure all staff for the 24/7 coverage sites are on duty as scheduled at the beginning of your shift and take necessary action if not
  
• Participate in finance meeting once weekly
• Participate in registered nurse collaboration meeting once weekly
  
• Participate in meeting with Chief Operations Officer once weekly to report on facility readiness facility compliance assistance needed to perform your duties
• Participate in daily operation meetings collaborate with maintenance team during these times
  

ALTERNATE TITLE(S): Compliance Officer (within scope)

CORPORATE SUPPORTIVE HOUSING OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:

Overview:

The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Supportive Housing Operations. The Compliance Officer is responsible for developing implementing and monitoring the programs policies and practices that ensure compliance with federal state local and accreditation standards.

The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organizations policies and procedures. This position requires objectivity independence from other agency departments strong attention to detail and familiarity with investigative protocols and formal reporting practices.

Accountability:

The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.

Duties:

The chief responsibilities of the Compliance Officer include planning implementing and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.

The Corporate Compliance Officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
• Periodically revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring activities
• Investigate complaints and coordinate appropriate action plans with affected departments
• Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
• Clearly communicate the objectives of the Compliance Program and track accomplishments
• Access and review records related to compliance monitoring activities and document findings
• Maintain a communication log for compliance-related inquiries and reports
• Compile reports of calls received investigations conducted findings made recommendations issued actions taken and progress achieved
• Establish and communicate available reporting procedures and modes (e.g. email online reporting tools voice mail suggestion box)
• Conduct periodic interviews with internal and external stakeholders
• Analyze program and service utilization patterns for irregularities
• Conduct unannounced mock surveys audits inspections and investigations to assess staff readiness and identify areas for corrective action
• Reevaluate previously identified deficiencies to confirm implementation of improvements
• Present written compliance evaluations and reports to the Compliance Committee CEO and/or Board of Directors at least annually

FOCUS #1 - #4:

CLASSIFICATION: Part-time W-2 employee 15 hours per week (37.5% of total weekly hours) allocated as follows:

• HOLBROCK ESTATES AT 809 N ROSE STREET LLC:
  Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)
  

• HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

• HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

• HOLBROCK ESTATES AT 1638 RUXTON AVENUE LLC:

Part-time W-2 employee 3.75 hours per week (9.375% of total weekly hours)

ALTERNATE TITLE(S): Assisted Living Manager

COMPANIES:

HOLBROCK ESTATES AT 809 N ROSE STREET LLC

HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD LLC

HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE LLC

HOLBROCK ESTATES AT 1638 RUXTON AVENUE LLC

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES PHONE NUMBER: ext 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

DEPARTMENT: Assisted Living Programs

ACCOUNTABLE FOR: Ensuring the safe compliant and effective day-to-day operations of all HolBrock Estates residential programs and acting as the designated lead

SUMMARY OF POSITION RESPONSIBILITIES:

The Assisted Living Manager is responsible for the full operational clinical and regulatory management of the HolBrock Estates Assisted Living Program. This includes overseeing staffing resident care quality improvement policy implementation and compliance with all applicable laws and regulationsincluding those outlined in COMAR and Health-General Article Title 19 Subtitle 19 of the Annotated Code of Maryland.

This role requires a hands-on leader who can manage multi-disciplinary teams support residents with complex needs and ensure continuous licensure readiness through effective oversight of policies care plans and services.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Be on-site or available on-call at all times to respond to resident staff or regulatory needs
• Conduct weekly walk through of each facility ensuring each assisted living facility assigned staff records and client records meets the standard; coordinate with maintenance the delegating nurse the property manager human resources division the special police unit and other vetted service providers to bring the facilities to standard
• Oversee all daily operations of the assisted living program including direct supervision of staff and residents
• Lead the recruitment hiring training and performance supervision of all assisted living staff
• Ensure completion of criminal history records checks or criminal background checks for all employees per state law
• Develop and maintain a staffing plan with specific training on the care and programming for residents with cognitive impairment
• Develop and implement facility policies services and resident programs in accordance with COMAR and internal standards
• Enforce strict hand hygiene protocols for staff using soap/water or alcohol-based sanitizer before and after all resident contact
• Coordinate or ensure access to medical and psychosocial services for residents through internal staff or community-based providers
• Oversee the implementation and coordination of resident service plans including care transportation appointments and supply needs
• Ensure all clinical orders from the delegating nurse are implemented or appropriately documented when not followed
• Notify OHCQ if the delegating nurse contract is terminated including a written explanation
• Notify residents and their representatives of any:
  • Significant change in condition
  • Adverse event that may affect their health or services
  • Unexpected outcome of care
  • Corrective action taken by the program
• Maintain full compliance with all recordkeeping documentation and audit standards under COMAR
• Ensure readiness for inspections surveys and licensing visits at all times
• Uphold a trauma-informed person-centered approach in all aspects of care delivery and leadership

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to after-hours emergencies involving staffing resident health concerns or facility issues
  
• Monitor quality assurance indicators and implement performance improvement plans
• Collaborate with HR and staffing coordinators to ensure 24/7 shift coverage
• Participate in facility-based meetings care team huddles and interagency coordination
• Serve as primary liaison with family members guardians and healthcare providers
• Ensure that the physical environment remains safe clean and conducive to wellness
• Identify and correct deficiencies cited in audits or incident reviews
  
• Support interdisciplinary coordination with case managers nurses providers and housing specialists
• Participate in inspections audits or licensing reviews with regulatory agencies
• Represent the organization in family meetings incident debriefings and partner agency visits
• Contribute to performance improvement planning policy updates and documentation system enhancements
• Facilitate staff scheduling payroll corrections and disciplinary reporting when delegated
• Maintain resident confidentiality and promote trauma-informed person-centered care
• Carry out other duties as assigned by executive leadership or program directors
  
• Respond to behavioral escalations safety concerns or emergency repairs
• Coordinate with staffing agencies and HR to ensure 24/7 shift coverage
• Ensure weekly compliance with facility checklist standards including health safety documentation and cleanliness
• Participate in surveys licensing inspections and audit readiness activities
• Serve as a liaison to families service providers community agencies and state regulators
• Assist with onboarding of new residents and transitions in or out of the program
• Represent the program in absence of the manager at meetings reviews or partner engagements
• Assist with drafting and updating procedures forms and process improvements

COMPETENCIES AND SKILLS:

• Leadership and staff supervision in residential care settings
• Working knowledge of Maryland COMAR and OHCQ requirements
• Excellent organizational verbal and written communication skills
• Competence in crisis response scheduling systems and compliance documentation
• Strong interpersonal and conflict-resolution skills
• Comfort with using Microsoft Office Google Workspace and housing/healthcare software
  
• Strong interpersonal supervisory and communication skills
• Ability to maintain composure in crisis or high-pressure situations
• Detail-oriented approach to compliance documentation and training
• Trauma-informed and person-centered care philosophy

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or GED required; Associates or Bachelors degree preferred
• Must meet Marylands minimum qualifications to serve as an Assisted Living Manager including the 80 hour ALM certification
• Minimum 35 years of experience in residential care assisted living or nursing home leadership
• Supervisory experience (2 years) strongly preferred
• Must pass criminal background check with CJIS and reference screening
• Valid drivers license and reliable transportation required
• Must maintain active CPR/First Aid certification
• Must be a certified medication technician

FOCUS #5 - #8:

CLASSIFICATION: Part-time W-2 employee 20 hours per week (50% of total weekly hours) allocated as follows:

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC:
  Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

• LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC:

Part-time W-2 employee 5 hours per week (12.5% of total weekly hours)

ALTERNATE TITLE(S): Facility Director

COMPANIES:

LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC

LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC

LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC

LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

DEPARTMENT: Residential Treatment Programs

ACCOUNTABLE FOR: Day-to-day oversight of residential treatment program operations compliance staff performance quality of resident care and direct oversight of residential services

SUMMARY OF POSITION RESPONSIBILITIES:

The Facility Director supports the day-to-day operations of Lighthouse Behavioral Health Centers Residential Treatment Program and fulfills the full responsibilities of the Facility Director as defined under COMAR in their absence.

Per COMAR and ASAM standards a Facility Director is an individual on staff responsible for overseeing the daily operation of the residential treatment facility.

This role must also meet the requirement that all ASAM Level 3.1 3.3 and 3.5 programs maintain a part-time Facility Director on-site at least 20 hours per week.

This position ensures compliance safety staffing continuity and resident-centered service delivery across the residential treatment continuum.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Conduct weekly walk through of each facility ensuring each residential treatment facility assigned staff records and client records meets the standard; coordinate with maintenance the delegating nurse the property manager human resources division the special police unit and other vetted service providers to bring the facilities to standard
• Be on-site at least 20 hours per week across all licensed residential programs in accordance with COMAR
• Oversee the daily operations of low (3.1) medium (3.3) and high (3.5) intensity residential treatment facilities
  
• Supervise direct care staff and shift leaders including coaching feedback and real-time performance management
• Ensure 24/7 shift coverage by coordinating with HR internal schedules and external staffing agencies
• Monitor and enforce adherence to the weekly Residential Facility Checklist including safety cleanliness documentation and resident engagement
• Support resident intake discharge and transitions between levels of care including coordination of assessments transportation and care plans
• Ensure consistent implementation and monitoring of individualized service plans in collaboration with clinical and case management teams
• Maintain secure compliant documentation for licensing audits and internal review
• Support staff onboarding training and adherence to policies particularly around infection control trauma-informed care and resident rights
• Act as liaison with families legal guardians and care partners regarding resident progress and incidents
• Coordinate with maintenance and vendors for repairs supply deliveries and health/safety compliance

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to emergency situations escalations and urgent facility needs
• Participate in audits licensing inspections quality assurance reviews and corrective action plans
• Provide administrative support for clinical coordination resident grievances and staff investigations as assigned
• Collaborate across departments (HR clinical operations compliance) for cross-functional issue resolution
• Identify and report system-level concerns and recommend improvements to leadership
• Uphold confidentiality and trauma-informed engagement in all resident and staff interactions

COMPETENCIES AND SKILLS:

• Deep understanding of ASAM Level 3.1 3.3 and 3.5 program operations
• Strong leadership decision-making and supervision skills
• Familiarity with OHCQ CARF and CSA regulations
• Excellent written and verbal communication skills
• Technological proficiency with EHRs Microsoft Office and facility management systems
• Conflict resolution and de-escalation competencies

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Associates or Bachelors degree in Human Services Psychology Public Health or related field preferred
• Minimum 3 years of experience in behavioral health residential care or treatment program management
• Minimum 1 year of supervisory or leadership experience
• Must be eligible to serve as a Facility Director under Maryland COMAR standards
• Valid drivers license and reliable transportation

Must pass background and reference checks

FOCUS #9 - #14:

CLASSIFICATION: Part-time W-2 employee 5 hours per week (12.5% of total weekly hours) allocated as follows:

• UNITY SHARED LIVING LLC:
  Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)
  
• ROSE HILL SHARED HOUSING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• BEACON CO-LIVING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• HARBORVIEW COMMONS LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• CEDAR GROVE LIVING COLLECTIVE LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

• OAKSHADE COMMUNITY LIVING LLC:

Part-time W-2 employee .833 hours per week (2.083% of total weekly hours)

ALTERNATE TITLE(S): Property Manager

COMPANIES:

UNITY SHARED LIVING LLC

ROSE HILL SHARED HOUSING LLC

BEACON CO-LIVING LLC

HARBORVIEW COMMONS LLC

CEDAR GROVE LIVING COLLECTIVE LLC

OAKSHADE COMMUNITY LIVING LLC

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

DEPARTMENT: Property Management

ACCOUNTABLE FOR: Overseeing day-to-day operations of assigned residential and/or mixed-use properties including leasing maintenance coordination tenant relations and compliance

SUMMARY OF POSITION RESPONSIBILITIES:

The Property Manager is responsible for the full lifecycle management of assigned rental properties ensuring occupancy profitability compliance and tenant satisfaction. This role requires proactive problem-solving clear communication and strong organizational skills to balance tenant relations owner reporting maintenance coordination and leasing activities.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Conduct weekly walk through of each facility ensuring each supportive housing facility and office client records meets the standard; coordinate with maintenance the property manager human resources division the special police unit and other vetted service providers to bring the facilities to standard
  
• Manage a portfolio of residential and/or mixed-use properties within the assigned geographic area
• Act as the main point of contact for property owners tenants vendors and internal staff
• Conduct regular property inspections to ensure safety cleanliness and upkeep
• Oversee leasing activity including marketing showings tenant screening move-ins and renewals
• Enforce lease terms manage rent collections and initiate legal proceedings (e.g. evictions) as necessary
• Coordinate and track maintenance requests repairs and preventative maintenance schedules
• Build and maintain vendor relationships; solicit bids and supervise contract work as needed
• Prepare and deliver property-related documentation such as notices reports and owner updates
• Ensure compliance with local state and federal housing regulations
• Maintain accurate records in property management software (e.g. Buildium AppFolio or similar)
• Monitor budgets and control operational expenses in alignment with owner objectives

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to emergency maintenance issues after-hours as needed
• Resolve disputes and escalate concerns when appropriate
• Support new property onboarding or lease-up processes
• Participate in owner meetings inspections and vendor walkthroughs
• Assist with internal audits policy reviews or special projects as assigned
  

COMPETENCIES AND SKILLS:

• Knowledge of fair housing laws landlord-tenant regulations and leasing best practices
• Strong interpersonal skills and a customer service mindset
• Conflict resolution and time management abilities
• Financial literacy related to property budgeting rent collection and reporting
• Proficiency in property management software Microsoft Office and cloud-based platforms
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or equivalent required; Associates or Bachelors degree in business real estate or related field preferred
• Minimum 23 years of residential or mixed-use property management experience
• Active real estate license preferred (or must be obtained within 6 months of hire)
• Reliable transportation and valid drivers license required
• Must pass background and reference checks