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You will be updated with latest job alerts via emailAs a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC3
As a Sr. Support Engineer you will be the technical interface to customers Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from this position you will routinely act independently while researching and developing solutions to customer issues.
Complex ORMB component development (Algorithms Batches business services Scripting) in OUAF framework
Technical designs by identifying right components for given technical/functional requirements
Interface designs and development using ORMB File Framework and Batch multithreading framework
Leading the sessions with customers technical architecture team on ORMB technical architecture ORMB technical capabilities of integrations
Career Level - IC3
Required Experience:
Contract
Full-Time