Customer Success Manager
Customer Success Manager
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Job Description
Customer Success Manager Customer Success USA (Local to Office) Hybrid
Were searching for aCustomer Success Manager who is local to one of our offices (Chicago IL; Carmel IN; Charleston SC; Toronto ON)to join our Customer Success (CS) team so that we can ensure that our customers healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients tracking and managing account health and sentiment and ensuring and growing successful usage of RLDatixs solutions through usage strategies to drive customer satisfaction adoption and retention.
This is an exciting time to join RLDatix as we are building the CS function. Were looking for individuals who like the challenge of building and transforming. The day one focus for this role will be working alongside the Relationship Management team to learn renewals and support the transition to the CS team. Since the CS Team is still building reporting lines may roll up to Relationship Management in the interim as we are also actively recruiting for the leader of the Customer Success team.
How Youll Spend Your Time
Build and maintaintrusted long-term customer relationships earning respect and trust on behalf of RLDatix
Develop and manage success plansusing objective data in collaboration with the account team.
Measure andanalyze CSAT(Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
Proactively managecustomer communications tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
Drive adoptionby sharing relevant usage data share best practice goals promote upcoming webinars and thought leadership events on products and solutions.
Ensure aseamless renewal processby monitoring and managing client health satisfaction escalations and sentiment.
What Kind of Things Were Most Interested in You Having
3 years of experience in a Customer Success role within a SaaS company
Proven success in managing customer engagement optimizing usage and outcomes and achieving significant improvements in customer satisfaction metrics sentiment and/or NPS.
In-depth knowledge on how to leverage data to drive customer insights and business decisions.
Ability to commute to a local office (Chicago IL; Carmel IN; Charleston SC; Toronto ON) 2-3 days per week
Sincere interest in building long-term relationships with customers
A knack for working collaboratively within a fast-paced evolving team
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to .
Required Experience:
Manager
Employment Type
Full Time
