EV Charger Technical Support Manager
EV Charger Technical Support Manager
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Job Description
EV Charger Technical Support Manager
On-Site: Fremont CA Zerova Technologies USA
Who We Are
Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions powering EV brands in over 60 countries. As a pure white-label provider and subsidiary of Phihong Technology we bring 50 years of power electronics expertise to the EV market. With a new U.S. engineering center launching in 2026 Zerova is rapidly expanding in North America.
Were driven by innovation collaboration and a deep commitment to sustainability. By joining our team youll play a direct role in accelerating the worlds transition to cleaner transportation.
What Youll Do
As Technical Support Manager youll lead our U.S. support operations for AC and DC charging solutions ensuring customers stay powered and satisfied. Youll manage people processes and technology to keep uptime and Charge Success Rate (CSR) high and issues resolved quickly.
- Lead & Inspire Manage a growing team of Support Technicians Field Application Engineers (FAEs) and SLA partners.
- Own Performance Drive KPIs including uptime case resolution time and customer satisfaction.
- Customer Champion Be the escalation point for major accounts ensuring every interaction reflects Zerovas commitment to service.
- Problem Solver Guide troubleshooting and root cause analysis working with R&D to deliver continuous improvement.
- System Builder Optimize Salesforce Service Cloud workflows reporting and analytics.
- Trainer & Mentor Help to develop training for customers partners and your own team.
- Collaborator Partner with fleets CPOs OEMs and CPMS providers to ensure smooth interoperability.
- Road Warrior (Sometimes) Travel up to 25% for site support deployments and training.
What Were Looking For
- Bachelors in Electrical Engineering Electronics or related field (or equivalent experience).
- 5 years in technical support field service or power electronics (2 in leadership).
- Solid knowledge of AC/DC power systems OCPP networking and EVSE troubleshooting.
- Experience managing teams and third-party service providers.
- Proven ability to deliver on KPIs and SLAs.
- Salesforce Service Cloud or CRM experience a plus.
- Strong leadership organizational and communication skills.
- EVITP certification or EVSE manufacturer training a plus.
What We Offer
We believe people perform their best when theyre supported at work and in life.
- Competitive salary KPI-driven bonus program.
- Medical dental and vision coverage.
- 401(k) with company contribution.
- PTO and paid company holidays.
- A culture ofcollaboration transparency and respect.
- A chance tolead with purposein the fast-growing EV industry.
- Certification support & leadership training.
- Exposure to cutting-edge tools and asustainability-focused mission.
- Be part of a global EVSE leader building its future U.S. operations.
How to Apply
Send your resume subject line:EV Charger Technical Support Manager Fremont.
Make an impact. Lead with purpose. Grow your career while helping power a cleaner future.
Required Experience:
Manager
Employment Type
Full-Time
