Desktop Support Technician, Associate
Desktop Support Technician, Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Time period: 5 month duration (September 2025 to Early February 2026)
Location: Bethesda MD
Required Clearance: Active Public Trust
Onsite: 5 Days a Week Onsite
Required: Active NIH Badge
Position Overview:
LCG is seeking a skilled Desktop Support Technician Associate to join our dynamic and highly skilled this role you will provide technical support for hardware software operating systems and mobile devices in an inter-networked environment. You will work closely with organizational staff to ensure smooth operations troubleshoot issues and deliver exceptional service.
The ideal candidate will have a strong background in Windows and Apple environments excellent problem-solving abilities and the interpersonal skills required to communicate effectively with end users and colleagues at all organizational levels.
Key Responsibilities
- Provide Microsoft Windows laptop and desktop support in an enterprise environment.
- Troubleshoot client connectivity issues to Open Directory and Active Directory in a domain environment.
- Manage distribution lists security groups and permissions for computer and user accounts.
- Configure and support file server connectivity including drive mappings and file permissions.
- Provide MS Outlook and Office 365 application support.
- Implement and maintain security configurations and settings for Windows clients.
- Perform basic hardware configuration software upgrades and installations for PCs.
- Manage Windows OS patching and security updates.
- Troubleshoot network services including wireless connectivity issues.
- Configure and maintain full disk encryption for desktops and laptops.
- Provide anti-virus and anti-spyware support.
- Offer mobile device management (MDM) assistance for iOS and Android devices.
- Respond to user requests provide technical support and deliver training when needed.
- Document track and monitor support tickets to ensure timely resolution.
- Review maintain and enforce standard operating procedures (SOPs).
- Escalate complex issues to senior technicians when necessary.
- Develop and deliver training materials including GenAI usage resources for clients.
- Utilize Microsoft Azure and AWS for user management and backend services.
- Develop generative tools leveraging cloud providers for model inferencing.
Requirements
Education and Certifications
- Associates Degree in Computer Science or a related field OR equivalent work experience.
- Microsoft MCP CompTIA A/Net or equivalent certifications preferred.
Experience
- 5 years of computer service experience preferred.
- At least 3 years of Windows desktop support experience.
- Experience in computer asset reporting and mobile device support.
- At least one micro-certification in computer services.
Additional Requirements
- Active NIH Badge (Required) candidates must currently hold an active NIH badge.
- Must be able to pass a Public Trust Background Investigation to handle sensitive non-classified data.
- Ability to stay current with emerging technologies and propose innovative solutions.
Skills and Knowledge
- Strong analytical troubleshooting and problem-solving skills.
- Knowledge of desktop support policies and procedures
- Excellent communication and interpersonal skills.
- Ability to work independently as well as collaboratively within a team.
- Understanding of cloud based environments (Azure AWS).
Compensation and Benefits
The projected compensation range for this position is $28.08/hr to $35.95/hr benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Time period: 5 month duration (September 2025 to Early February 2026)
Location: Bethesda MD
Required Clearance: Active Public Trust
Onsite: 5 Days a Week Onsite
Required: Active NIH Badge
Position Overview:
LCG is seeking a skilled Desktop Support Technician Associate to join our dynamic and highly skilled this role you will provide technical support for hardware software operating systems and mobile devices in an inter-networked environment. You will work closely with organizational staff to ensure smooth operations troubleshoot issues and deliver exceptional service.
The ideal candidate will have a strong background in Windows and Apple environments excellent problem-solving abilities and the interpersonal skills required to communicate effectively with end users and colleagues at all organizational levels.
Key Responsibilities
- Provide Microsoft Windows laptop and desktop support in an enterprise environment.
- Troubleshoot client connectivity issues to Open Directory and Active Directory in a domain environment.
- Manage distribution lists security groups and permissions for computer and user accounts.
- Configure and support file server connectivity including drive mappings and file permissions.
- Provide MS Outlook and Office 365 application support.
- Implement and maintain security configurations and settings for Windows clients.
- Perform basic hardware configuration software upgrades and installations for PCs.
- Manage Windows OS patching and security updates.
- Troubleshoot network services including wireless connectivity issues.
- Configure and maintain full disk encryption for desktops and laptops.
- Provide anti-virus and anti-spyware support.
- Offer mobile device management (MDM) assistance for iOS and Android devices.
- Respond to user requests provide technical support and deliver training when needed.
- Document track and monitor support tickets to ensure timely resolution.
- Review maintain and enforce standard operating procedures (SOPs).
- Escalate complex issues to senior technicians when necessary.
- Develop and deliver training materials including GenAI usage resources for clients.
- Utilize Microsoft Azure and AWS for user management and backend services.
- Develop generative tools leveraging cloud providers for model inferencing.
Requirements
Education and Certifications
- Associates Degree in Computer Science or a related field OR equivalent work experience.
- Microsoft MCP CompTIA A/Net or equivalent certifications preferred.
Experience
- 5 years of computer service experience preferred.
- At least 3 years of Windows desktop support experience.
- Experience in computer asset reporting and mobile device support.
- At least one micro-certification in computer services.
Additional Requirements
- Active NIH Badge (Required) candidates must currently hold an active NIH badge.
- Must be able to pass a Public Trust Background Investigation to handle sensitive non-classified data.
- Ability to stay current with emerging technologies and propose innovative solutions.
Skills and Knowledge
- Strong analytical troubleshooting and problem-solving skills.
- Knowledge of desktop support policies and procedures
- Excellent communication and interpersonal skills.
- Ability to work independently as well as collaboratively within a team.
- Understanding of cloud based environments (Azure AWS).
Compensation and Benefits
The projected compensation range for this position is $28.08/hr to $35.95/hr benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Required Experience:
IC
Employment Type
Hourly
